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Becki Allaway

Head of quality control, returns/exchange/parts distribution

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  • LevelJunior
  • LocationLondon, United Kingdom
  • AvailabilityLocked Pro Plan feature
  • ProfessionsCustomer Services Representative - Assistant Manager - Administrator

About me

A creative and resourceful individual, with 10 years’ worth of experience in fast paced working environments. Thriving in problem solving positions, utilizing my creative skills to approach work and life with a strong ‘YES’ attitude. Currently searching for a progressive position in an exciting and culture rich company to utilise my skills and take the next step in my career.

Skills

  • Graphic Design
  • Administration
  • Customer Service
  • Hospitality Management
  • Initiative/self Motivation
  • Passionate
  • Creative
  • Quick Learner
  • Oral/written Communication
  • Organisation

Work history

2017

Head of Melbourne quality control, returns/exchanges and parts distribution

Brosa design pyt ltd

Feb 2016 - Jun 2017
  • Melbourne, Australia
  • Full Time
  • • Brosa was recently listed by the AFR (Australian Financial Review) as one of Australia’s 100 fastest growing startup companies (#26). • Maintaining and improving the returns and exchange process through continuous streamlining of current processes/systems. • Assisting in the development and implementation of a distribution process for replacement parts. • Weekly/daily conference meetings with production and quality control peers in Brosa Melbourne and China offices. • Identifying product issues through trend analysis and working cross-functionally with customer service. • Recording information, ensuring data quality in the ERP System. Reporting to management with resolution strategies. • Ownership of customer escalations due to quality, product returns/exchanges and parts. • Excellent phone manner and customer service skills. • Thorough knowledge of products and services. • Adhering to privacy principles, handling customers personal information. • Assess levels of compensation and/or appropriate actions to provide positive resolutions for customers. • Embracing interdepartmental cooperation to drive constant innovation and push boundaries within the industry. • Being part of a rapidly growing E-commerce startup community aiming to become the market leader in APAC in the homewares and furniture space through passion and cutting-edge technology.

2015

Assistant Manager

Origins

Jan 2014 - Oct 2015
  • Great Missenden, United Kingdom
  • Full Time
  • • Delivering outstanding customer service. • Setting and performing to meet and exceed revenue and sales targets. • Key holder, opening/closing, managing FOH team. • Handling customer and supplier queries and complaints. • Administrative tasks for restaurant and hotel bookings, including events. • Payroll, monthly rota, invoicing, cashing up and weekly banking. • Managing staff training and incentives. • Creating flyers, posters, banners and business cards. • Procurement of products, attending wine portfolios and trade shows to meet with existing and potential suppliers. • Extended wine and mixologist training – Ellis of Richmond and Skylon Bar London UK

Education

2012

BA (hons) Graphic Design

Arts University Bournemouth

Sep 2009 - Jun 2012
  • Bournemouth, United Kingdom