About me
A creative and resourceful individual, with 10 years’ worth of experience in fast paced working environments. Thriving in problem solving positions, utilizing my creative skills to approach work and life with a strong ‘YES’ attitude.
Currently searching for a progressive position in an exciting and culture rich company to utilise my skills and take the next step in my career.
Work history
Head of Melbourne quality control, returns/exchanges and parts distribution
- Melbourne, AustraliaFull Time
• Brosa was recently listed by the AFR (Australian Financial Review) as one of Australia’s 100 fastest growing startup companies (#26).
• Maintaining and improving the returns and exchange process through continuous streamlining of current processes/systems.
• Assisting in the development and implementation of a distribution process for replacement parts.
• Weekly/daily conference meetings with production and quality control peers in Brosa Melbourne and China offices.
• Identifying product issues through trend analysis and working cross-functionally with customer service.
• Recording information, ensuring data quality in the ERP System. Reporting to management with resolution strategies.
• Ownership of customer escalations due to quality, product returns/exchanges and parts.
• Excellent phone manner and customer service skills.
• Thorough knowledge of products and services.
• Adhering to privacy principles, handling customers personal information.
• Assess levels of compensation and/or appropriate actions to provide positive resolutions for customers.
• Embracing interdepartmental cooperation to drive constant innovation and push boundaries within the industry.
• Being part of a rapidly growing E-commerce startup community aiming to become the market leader in APAC in the homewares and furniture space through passion and cutting-edge technology.
Assistant Manager
- Great Missenden, United KingdomFull Time
• Delivering outstanding customer service.
• Setting and performing to meet and exceed revenue and sales targets.
• Key holder, opening/closing, managing FOH team.
• Handling customer and supplier queries and complaints.
• Administrative tasks for restaurant and hotel bookings, including events.
• Payroll, monthly rota, invoicing, cashing up and weekly banking.
• Managing staff training and incentives.
• Creating flyers, posters, banners and business cards.
• Procurement of products, attending wine portfolios and trade shows to meet with existing and potential suppliers.
• Extended wine and mixologist training – Ellis of Richmond and Skylon Bar London UK
Skills
- Graphic Design
- Administration
- Customer Service
- Hospitality Management
- Initiative/self Motivation
- Passionate
- Creative
- Quick Learner
- Oral/written Communication
- Organisation