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A creative and resourceful individual, with 10 years’ worth of experience in fast paced working environments. Thriving in problem solving positions, utilizing my creative skills to approach work and life with a strong ‘YES’ attitude. Currently searching for a progressive position in an exciting and culture rich company to utilise my skills and take the next step in my career.
• Brosa was recently listed by the AFR (Australian Financial Review) as one of Australia’s 100 fastest growing startup companies (#26). • Maintaining and improving the returns and exchange process through continuous streamlining of current processes/systems. • Assisting in the development and implementation of a distribution process for replacement parts. • Weekly/daily conference meetings with production and quality control peers in Brosa Melbourne and China offices. • Identifying product issues through trend analysis and working cross-functionally with customer service. • Recording information, ensuring data quality in the ERP System. Reporting to management with resolution strategies. • Ownership of customer escalations due to quality, product returns/exchanges and parts. • Excellent phone manner and customer service skills. • Thorough knowledge of products and services. • Adhering to privacy principles, handling customers personal information. • Assess levels of compensation and/or appropriate actions to provide positive resolutions for customers. • Embracing interdepartmental cooperation to drive constant innovation and push boundaries within the industry. • Being part of a rapidly growing E-commerce startup community aiming to become the market leader in APAC in the homewares and furniture space through passion and cutting-edge technology.
• Delivering outstanding customer service. • Setting and performing to meet and exceed revenue and sales targets. • Key holder, opening/closing, managing FOH team. • Handling customer and supplier queries and complaints. • Administrative tasks for restaurant and hotel bookings, including events. • Payroll, monthly rota, invoicing, cashing up and weekly banking. • Managing staff training and incentives. • Creating flyers, posters, banners and business cards. • Procurement of products, attending wine portfolios and trade shows to meet with existing and potential suppliers. • Extended wine and mixologist training – Ellis of Richmond and Skylon Bar London UK