About me

Coordinating operations at the Apple store in Bath, I am driven by my passion for organisation, standards and process management to create a culture of operational excellence and the best experience possible for customers and employees alike. I believe that establishing strong foundations in every day workflows is key to success, assessing and recognising opportunities for growth and developing new strategies through honest communication and collaboration. Possessing great attention to detail, I am tenacious in my problem solving efforts, anticipating potential business impacts and planning ahead to ensure efficiency is always maintained in a fast paced environment. Recognised by my store and wider market as a valuable resource, I was successfully appointed on a career experience as Daily Operations Project Manager. This was a huge developmental opportunity for me, collaborating with stakeholders and partners within a global cross-functional team whilst sharing my own insights and experience to enable solutions. I have maintained relationships and communication with the team, consulting on operational processes for new Apple store openings and sustainability initiatives throughout EMEIA, a subject very important to me. I love to laugh and have a keen interest in music, fashion, photography and TV & films. On days off you’ll find me with a camera in hand, spending time with my family and bulldog, Reggie. My wife and I became parents to our daughter at the end of 2021 and it has been the biggest but most rewarding challenge of my life.

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Work history

Operations ExpertApple
Oct 2017Bath, United KingdomFull Time
Guides and mentors a team creating a culture of operational excellence, ensuring completion of a wide variety of tasks and inventory activities helping to drive sales and the customer experience.
Daily Operations Project Manager EMEIAApple
Jul 2022 - Nov 2022London, United KingdomFull Time
Worked within the ownership operations team and as part of a global cross-functional team to identify, create, lead, and implement effective projects to solve complex and often technical problems related to product ownership within Apple Retail Stores throughout EMEIA.

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Skills

• Organisation
• Project Co-ordination
• Project Management
• Project Support
• Multi-tasking
• Workflow Management
• Problem Solving
• Communication
• Collaboration
• Mac