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For years now I have maintained a strong interest in both the media industry and illustration. Last year I started up my own clothing brand called 'Living Like This' as a project in my spare time. This has taught my both new Creative Suite skills and social media techniques and has been an incredible experience selling shirts that I printed in my bedroom to people across the world. I am loving every second of the project and it is still going strong to this date! More recently I have been working as an operations coordinator for Simba. This is a start up company with just 5 of us working in one room in April 2016 and has now grown into over 50 of us taking over an office block in Mayfair. I have been focused on delivery fulfilment in the more recent times however due to the nature of startup culture I was doing everything from social media to customer experience and sales. Before Simba, I worked as an administrator for a photography supplies company called 'Silverprint' which allowed me to work with a variety of likeminded creatives. I am currently looking for a career that allows for creativity and new ideas. I want to work with people who are genuinely passionate about their industry and love what they do. I hope to use all the skills I have taught myself to go into marketing and start my career with a fantastic company. That is the dream! Thank you for taking the time to look at my profile, if you are able to help me reach my goals then please do not hesitate to get in touch.
Processing invoices, selling photography equipment, packaging equipment.
Managing the customer fulfilment process from order capture to delivery. Ensuring a proactive approach to any issues with delivery or stock. Working with the customer experience team to overcome any delivery issues or problems. Responding to customer queries through social media and support tickets. Issue management - managing inbound customer issues following orders, from late or missed deliveries Managing returns, replacements and other customer activity. Working with charities to organise returns. Performing daily fraud monitoring tasks.
• Emailing staff and customers via MS Access. • Arranging couriers and DHL drivers. • Data inputting. • Market research.
• Training new staff. • Managing high pressure situations. • Maintaining professional equipment. • Dealing with complaints.
Assisting in iOS application ‘Snowbound’ creation. Merchandising. Equipment sales and money handling. Assisting in the growth of their Instagram account.
• Actively managing social media outlets. • Using MailChimp to send newsletters. • Creating press releases. • Using Word and Excel daily to create reports. • Responsible for responding to Tweets and complaints.
Casting professional actors, using professional studio equipment, learning how to use lighting professionally, managing projects, vision mixing, video editing, essay writing, researching, producing, directing, photography.