Ben Whelan

Operations Coordinator

FollowUnfollow

Join our Pro Plan to message Ben

You can only message people who are following you. If you’d like to message this person, simply join our Recruiter Pro Plan.

  • LevelJunior
  • LocationLondon, United Kingdom
  • AvailabilityLocked Pro Plan feature
  • ProfessionsOpps & Admin Professional - Salesperson - Marketer

Projects

Are you sure?

Do you really want to delete project Living Like This?

About me

For years now I have maintained a strong interest in both the media industry and illustration. Last year I started up my own clothing brand called 'Living Like This' as a project in my spare time. This has taught my both new Creative Suite skills and social media techniques and has been an incredible experience selling shirts that I printed in my bedroom to people across the world. I am loving every second of the project and it is still going strong to this date! More recently I have been working as an operations coordinator for Simba. This is a start up company with just 5 of us working in one room in April 2016 and has now grown into over 50 of us taking over an office block in Mayfair. I have been focused on delivery fulfilment in the more recent times however due to the nature of startup culture I was doing everything from social media to customer experience and sales. Before Simba, I worked as an administrator for a photography supplies company called 'Silverprint' which allowed me to work with a variety of likeminded creatives. I am currently looking for a career that allows for creativity and new ideas. I want to work with people who are genuinely passionate about their industry and love what they do. I hope to use all the skills I have taught myself to go into marketing and start my career with a fantastic company. That is the dream! Thank you for taking the time to look at my profile, if you are able to help me reach my goals then please do not hesitate to get in touch.

Skills

  • Advertising
  • Film
  • Marketing PR
  • TV
  • Print Design
  • Design
  • Final Cut Pro
  • Illustrator
  • Office
  • Photoshop
  • Word
  • Social Media
  • Customer Service
  • Community Management
  • Social Media Content Management
  • Operational Process
  • Operations
  • Camera Operator
  • Zendesk
  • Shipping
  • T-shirt Design
  • Invoice Processing
  • Charity Fundraising
  • Fraud Investigation

Work history

Currently

Administrator

Silverprint Photography

Jan 2016
  • Elephant and Castle, London SE1 6TG, UK
  • Full Time
  • Processing invoices, selling photography equipment, packaging equipment.

2017

Operations Manager

Simba

Apr 2016 - Jan 2017
  • London, United Kingdom
  • Full Time
  • Managing the customer fulfilment process from order capture to delivery. Ensuring a proactive approach to any issues with delivery or stock. Working with the customer experience team to overcome any delivery issues or problems. Responding to customer queries through social media and support tickets. Issue management - managing inbound customer issues following orders, from late or missed deliveries Managing returns, replacements and other customer activity. Working with charities to organise returns. Performing daily fraud monitoring tasks.

2016

Administrator

Silverprint

Jan 2016 - Mar 2016
  • Elephant and Castle, London SE1 6TG, UK
  • Full Time
  • • Emailing staff and customers via MS Access. • Arranging couriers and DHL drivers. • Data inputting. • Market research.

2015

Barista

Blue Diamond

Aug 2014 - Dec 2015
  • Fleet, United Kingdom
  • Full Time
  • • Training new staff. • Managing high pressure situations. • Maintaining professional equipment. • Dealing with complaints.

2014

Sales Assistant

The Snowboard Shop

Nov 2014 - Dec 2014
  • Fleet, United Kingdom
  • Freelance
  • Assisting in iOS application ‘Snowbound’ creation. Merchandising. Equipment sales and money handling. Assisting in the growth of their Instagram account.

2013

Community Manager

22cans

Sep 2013 - Nov 2013
  • Guildford, United Kingdom
  • Internship
  • • Actively managing social media outlets. • Using MailChimp to send newsletters. • Creating press releases. • Using Word and Excel daily to create reports. • Responsible for responding to Tweets and complaints.

Education

2013

Television Production

Southampton Solent University

Sep 2010 - May 2013
  • Casting professional actors, using professional studio equipment, learning how to use lighting professionally, managing projects, vision mixing, video editing, essay writing, researching, producing, directing, photography.