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• Providing a friendly and helpful service to customers. • Giving expert advice to customers regarding products. • Handling customers complaints in a professional and diplomatic way. • Playing an active role in providing a positive customer experience. • Operating the till, including cashing up and completing paper work at the start and end of working day. • Creating unique merchandise displays around the shop. • Providing ideas for developing window displays, building outfits and creating different themes based on the store collection, ensuring that it will maximize the selling opportunities through excellent visual standards. • Keeping merchandise orderly and neat in appearance. • Website model.
• Provided stellar guest services in a four star hotel with over 70 rooms. • Processed guest reservations, registrations, payments, and departures accurately and efficiently. • Balanced all cash, check, credit card and city ledger accounts through verification. Shift reports and performs audit functions if assigned. • Handled all guest requests and follow through to assure satisfactory outcome and compliance (theatre, opera, concert, film etc. ticket reservations, leisure/business journey planning, restaurant reservations, airport transfers, sightseeing suggestions or tour reservations). • Created a work environment that promoted teamwork, recognition, mutual respect and employee satisfaction. • Provided ideas and suggestions for products, services, technology and processes to ensure the Hotel's competitive position and in anticipation of changing customer needs within the dynamic hospitality and gaming environment. • Making the sales and marketing activities necessary (calls, meetings, offers, contracts) • Organizing promotional events for corporate clients.