Billie Coates

Progress Mentor

  • LocationLangdon Hills, Basildon, United Kingdom



  • Music
  • Administration
  • Excel
  • Office
  • Photoshop
  • Powerpoint
  • Word
  • Social Meda
  • Typing Speed: 65wpm
  • Attention for Detail
  • Organisation Planning
  • Booking System
  • Communication Skills

Work history


Progress Mentor

Woodlands School

Sep 2013
  • In this varied role, experience includes supporting pupils on a one-to-one basis to delivering lessons to classes of between ten to thirty in size and administration duties. A key part of this role has been building up good relationships with the young people at the school and maintaining communication with any adults involved with that young persons life.


Customer Service Admin Assistant

Thurrock Council

Mar 2015 - Mar 2015
  • Work experience position. Administration support to the housing and rents team. In-house systems maintaining their databases. While here, I also handled bookings for The Thameside Theatre and used the in-house booking system to book orders for customers over the telephone.


Brand Assistant

Debenhams PLC

Nov 2011 - Aug 2013
  • Based with the mens fashion area of the store., working with Fred Perry and Ben Sherman. Promoting the brands values to customers.


Supervisor & Administraton Assistant

JJB Sports PLC

Nov 2007 - Aug 2011
  • Starting at the company as a part time job while attending college to eventually working up to a supervisory position. Managing the day to day running of the store. Payroll entry and submission Maintaining staff and health and safety files. Organising staff rota's. Creating and developing promotional techniques to entice customers into the store. Working with brands to increase sales within the store. Merchandising stock. Data analysis, reporting hourly and daily targets to head office. Analysing how to meet and beat set targets. Researching brands and products. Providing and promoting customer service to the highest standard. Taking part in conference calls with other stores and management.



A Level English Language and Literature Combined, A Level Media Studies

Palmers College

Aug 2005 - May 2007
  • A Level


GCSE English Language, Engish Literature, Maths, Media Studies, Drama and Theatre Studies, Gnvq Info

The Ockendon School

Aug 2000 - May 2005
  • 7 A-C G.C.S.E's and a G.N.VQ