Work history
Customer Service Assistant
•Cash handling and the selling and refunding of goods.
•Assisting the store in meeting KPI sales targets by advertising and selling product insurances, customer loyalty cards, and various other items to customers.
•Helping the store maintain a positive profit margin by selling alternative goods to customers who initially came into the store to return unwanted items.
•Listening to customer complaints in order to quickly and effectively find a solution.
•Building great rapports with regular customers in order to encourage repeat business.
•Cold-calling local business in order to sell large quantities of unwanted stock.
•Accurately documenting the numbers of returned items and faulty stock.
•Quickly familiarising myself with the relevant in information regarding stock and procedures across various store departments.
•Collaborating as part of a team to provide excellent customer service.
•Training and briefing new members of staff on store policies and procedures.
Freelance Writer & Social Media Executive
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•Liaising with existing and potential customers to keep them updated on product information and promote the business.
•Regular monitoring of social media activity and using them to communicate with customers in order to market products.
•Liaising with senior management and working on marketing strategies.
•Cold-calling potential customers in order to generate new sales leads.
•Assisting with the marketing of the company’s website and products; including e-marketing campaigns and attending trade shows.
•Creating and regularly updating the company blog. This included weekly and monthly promotions, product availability and advice on the products and how to use them.
•Writing information-based content on the company website.
•Editing company copy submitted by freelancers.
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Skills
- Blogging
- Administration
- Sales
- Customer Service
- Creative Writing
- Journalism Copywriting Skills
- Microsoft Word Powerpoint Excel Outlook
Education
Journalism
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National Diploma in Journalism
Creative Writing
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A Bachelor of Arts in Creative Writing