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• Successful enquiry handling and conversion of all last minute Groups, Conference and Events (GCE) enquiries to the standard required and within the agreed set time frames. • Conducting efficiently the daily operations of the Groups, Conferences and Events department, in order to maximise revenue and achieve monthly budgets. • Ensuring that all arriving bookings have sufficient credit facilities for payment or full pre-payment, prior to arrival date. • Management and successful execution of all internal booking requests. • Preparing, updating, producing and communicating all relevant reports, as requested by the Business Development Manager or Director of Business Development. • Communicating and ensuring distribution of the daily change logs, daily sheets, signage, and daily detail reports. • Conducting pre-booked and walk-in client show rounds gathering all Event requirements. • Building positive relationships with clients to effectively drive sales. • Meeting individual and team targets as set out by the Director of Business Development and the Groups, Conferences & Events Manager. • Delivering ad hoc projects or tasks as requested by the Line Manager or General Manager
• Marketing strategy and Budget planning. • Key Account Manager. • Public Relations. • Product conception and development for several markets (Brazil, India, Canada, USA, Mexico, France, Italy). • Direct email campaigns. • Lease with partners, suppliers and clients. • Managed and negotiated rates and price structure with different suppliers. • Customer portfolio management. • Maintained exceptional levels of customer service. • Optimised sales by maximizing the return on investment, identifying key areas for action
Tourism and Events