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I work in a fast paced inbound contact centre, dealing with occupational staff pensions for various clients. Main responsibilities are inputting data, advising of online service and helping the members when needed, liaising with our administration team with updates on case work, ensuring I have full knowledge of the various schemes we administer to provide enough information for its members or third parties, ensuring all calls are dealt with promptly and efficiently providing the best quality of service to members and third parties.
Simply Pleasures is a licensed lingerie and adult store in which I was a customer service advisor. Main responsibilities included maintaining a proffesional manner whilst assisting with intimate enquiries, handling transactions and balancing the tills, opening the stores, training of new staff, merchandising, ensuring the stores are clean and representable, having a full understanding of the different products to be able to advise customers, providing the best quality of customer service, up keep of social media