Carolina Augustin

Post Sale Administrator

London, United Kingdom
Locked Pro Plan feature


  • Events
  • Art Direction
  • Administration
  • Communication
  • Office

Work history


Post Sale Administrator


Sep 2014
  • • Issuing shipping quotes, invoices, statements, interest and storage charges to clients for purchased and consigned property. • Being the client contact for all Post-sale queries, managing all client queries and dealing with any problems via telephone, email and face-to-face. • Quote processing: accepting shipping quotes, processing changes to shipping quotes, escalating queries from shipping quotes to Post Sale Managers. • Processing and allocating incoming wire payments to client accounts, uploading payment advices and performing daily reconciliations to ensure completeness. • Managing the 3rd party payment and the suspense/unidentified account - escalating payments to Post Sale Managers and assisting with resolution. • Processing 3rd Party collection authorisations. • Answering phones in respect of any internal queries. • Authorising the financial release of property. • Processing VAT refunds and resale certificates. • Providing assistance to the Post Sale Manager, as directed. • Document management.