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Caroline Browne

Trainee Assistant Manager

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  • LevelMid Level
  • LocationLondon, United Kingdom
  • AvailabilityLocked Pro Plan feature
  • ProfessionsFront of House - Researcher

Skills

  • Academic Research
  • Research and Analysis
  • Customer Care
  • Coordinating Teams
  • Managing Teams
  • Adaptive Communication
  • Interpersonal Sensitivity
  • Microsoft Office
  • Excellent Organisation
  • Positive Thinking

Work history

2017

Trainee Assistant Manager

McMullen & Sons Limited

Apr 2016 - Apr 2017
  • 14 London Rd, St Albans AL1 1NG, UK
  • Full Time
  • I managed a team consisting of 25-30 members of staff; my role as assistant to the Deputy Manager has fostered an opportunity to develop my management skills. I have strengthened my ability to balance the stress of working with a wide range of people and directing a larger team while also ensuring the business runs smoothly and efficiently. I have also fine-tuned my ability to create an open and comfortable work environment where team members are able to approach me over issues they may have whether they be professional or personal. Working in The Peahen gave me an opportunity to expand my ideas of how a British pub can look, while still offering the same energetic, social environment that people look for when they venture out for a few jars. It also provided me with a first-hand experience of the influence that London trends and style has on locations outside the city centre. Throughout our refurbishment process, much of our focus and goals were orientated around creating an atmosphere and service-style that exemplified London ideals and standards. Key responsibilities included: organisation of staff paperwork and ensuring our records legally complied with industry standards, recruitment of new staff members, acted as Christmas ambassador and sole person responsible for all Christmas bookings, deposits, and special requirements, and I was part of the management team for a £500,000 refurbishment in September 2016 and assisted with the training and re-opening schedule.

2016

Team Leader/Trainee Assistant Manager

Nicholson's, Mitchell's & Butlers

Jul 2014 - Apr 2016
  • 24 James St, London WC2E 8NS, UK
  • Full Time
  • I started at The White Lion, in Covent Garden, as Front of House staff, and within six months was promoted to Dining Room manager. From there I continued to progress to Team Leader, and eventually Trainee Assistant manager. The White Lion was my first experience within UK hospitality, and it piqued my interest in the vastness and diversity that makes up this industry. As I worked through my Front of House role towards management I found myself becoming more interested in the larger picture, and the process of creating concepts, brand images, and atmospheres that produce a particular environment and user experience. Key responsibilities and duties included: closing and opening the pub, main trainer for all new team members and re-training current members when necessary, I made daily stock counts of high risk stocks to monitor stock levels and account for variances, responsible for daily financial transaction on the business' behalf.

Education

2014

MSc Human Geography and Urban Studies

London School of Economics and Political Science

Oct 2013 - Dec 2014
  • London, United Kingdom
  • My dissertation adopted an emotional perspective to explore the role of urban gardens within a city landscape. Several cross-disciplinary theoretical approaches are presented to demonstrate the versatility of emotions in understanding how the natural environment fits into the human life-world. The paper argues that gardening, as an emotional practice, has the capability to transform gardens into a space of alternative experience within the city, and contributes to the production of a therapeutic culture that promotes emotional well-being. Courses taken: Contemporary Debates in Human Geography, Urban Ethnography, Cities Politics and Citizenship, Race and Space, Fundamentals of Social Science Research Design, Doing Ethnography

2013

BA(Hons) Cultural Studies

Columbia College Chicago

Sep 2009 - May 2013
  • Chicago, United States
  • My senior thesis treated ADD/ADHD as a cultural construct, and researched the link between the USA’s public education system and the normalisation of medicating students with ADD/ADHD.