o Responsible for over 20 active key accounts in luxury, cosmetics, fashion & automotive retail including large global clients: L’Oreal, Burberry, Alfred Dunhill, Mulberry, Forevermark, Vertu, Ralph Lauren, Hermès, LVMH, Richemont Group, Kering Group among others. o Strategic Sales Forecast and development of Consumer Insights solutions for clients which led to a sales turnover growth of over 40% in the first year. o Led operations to ensure timely and smooth execution of programs executed worldwide: covering over 1500 monthly visits with a team of Project and Operation Managers. o Running Qualitative and Quantitative Consumer research projects, Benchmarking Programs, and Retail Consulting delivering excellent customer centric insight and service skills. o Ensuring latest market trends are consistently applied in all operations and around the in-store experience and customer journey. o In charge of defining and negotiating the service terms for major annual global contracts (Up to 2 Million USD annual contract programs), with the ability to react quickly and flexibly to change in a fast moving business. o Budgeting, Profits & Loss, Accounts receivable collection, payroll, recruitment, bonus review, lease management/renewal and all other office management activities. o Exercise care, custody and control of all company resources in line with corporate policies, procedures and practices.
o Supervision of the design, management, keyword strategy (for SEO purpose), maintenance and continuous development of the website. In charge of the Social Media, Newsletter, and blog. o Produced design and content for marketing luxurious brochure & city guides. o In charged of tailoring luxury travel itineraries for high-net-worth individuals (HNWIs) & multi- logistical corporate experiences. o Responsible for establishing solid partnerships with luxury hotels, resorts & spas, villas, etc. Generating strong relationships with contacts in the travel industry. o Attended Travel shows and Luxury Lifestyle exhibitions. o Increased sales revenue by 50%.
Masters in PR
Bachelor of Commerce
Plus Effective Leadership Certificate
Advertising Associate Degree