Caroline Thomas

UK & Ireland Business Unit Manager

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  • LocationLondon, United Kingdom

Skills

 

  • Fashion
  • Advertising
  • Events
  • Marketing PR
  • Print Design
  • Design
  • Excel
  • Office
  • Photoshop
  • Powerpoint

Work history

Currently

UK & Ireland Business UNIT Manager

Albatross Global Solutions

May 2012
  • o Responsible for over 20 active key accounts in luxury, cosmetics, fashion & automotive retail including large global clients: L’Oreal, Burberry, Alfred Dunhill, Mulberry, Forevermark, Vertu, Ralph Lauren, Hermès, LVMH, Richemont Group, Kering Group among others. o Strategic Sales Forecast and development of Consumer Insights solutions for clients which led to a sales turnover growth of over 40% in the first year. o Led operations to ensure timely and smooth execution of programs executed worldwide: covering over 1500 monthly visits with a team of Project and Operation Managers. o Running Qualitative and Quantitative Consumer research projects, Benchmarking Programs, and Retail Consulting delivering excellent customer centric insight and service skills. o Ensuring latest market trends are consistently applied in all operations and around the in-store experience and customer journey. o In charge of defining and negotiating the service terms for major annual global contracts (Up to 2 Million USD annual contract programs), with the ability to react quickly and flexibly to change in a fast moving business. o Budgeting, Profits & Loss, Accounts receivable collection, payroll, recruitment, bonus review, lease management/renewal and all other office management activities. o Exercise care, custody and control of all company resources in line with corporate policies, procedures and practices.

2012

Marketing & Sales Director

Parnassus Travel

Mar 2011 - Apr 2012
  • o Supervision of the design, management, keyword strategy (for SEO purpose), maintenance and continuous development of the website. In charge of the Social Media, Newsletter, and blog. o Produced design and content for marketing luxurious brochure & city guides. o In charged of tailoring luxury travel itineraries for high-net-worth individuals (HNWIs) & multi- logistical corporate experiences. o Responsible for establishing solid partnerships with luxury hotels, resorts & spas, villas, etc. Generating strong relationships with contacts in the travel industry. o Attended Travel shows and Luxury Lifestyle exhibitions. o Increased sales revenue by 50%.

Education

2010

Public Relations

Mc Gill University

Jan 2010 - Dec 2010
  • Masters in PR

2003

Major Marketing

Concordia University

Jan 2003 - Dec 2003
  • Bachelor of Commerce

2003

Plus Effective Leadership Certificate

Concordia University

May 2003 - Jul 2003
  • Plus Effective Leadership Certificate

1998

Advertising

Instituto Universitario Nuevas Profesiones

Aug 1994 - Nov 1998
  • Advertising Associate Degree