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• Replying to client/customer emails • Telephoning clients to discuss new software and processes • Working on own initiative as well as working with a team of people in a busy office • People skills and providing a helpful and empathetic tone over email • Ability to type quickly and accurately as well as using several different programmes and computer software (MS Office, DQMS, eCV, Numero) • Using a VDU constantly • Creating training manuals for my team in Microsoft Word • Using Microsoft Excel for VAT calculations and basic data entry • Using DQMS to log distribution checks regarding customer delivery • Using the customer database (eCV) on a daily basis • Using the email client (Numero) on a daily basis • Working with clients in other departments and offices to learn new processes • Working with Reed Business Information (New Scientist, Flight International, Estates Gazette) • Working for and with TeamRock (Classic Rock, Prog, Metal Hammer, The Blues) and training my team on the TeamRock publisher
• Customer service (serving customers, dealing with complaints and queries from customers) • Operating a till and handsets • Cashing up and handling money • Occasionally helping in the café (cleaning tables, carrying food, dishwashing out back) • Working with lottery machine and stocking cigarettes • Collecting cigarettes from warehouse • Collecting “click and collect” packages for customers • Counting and sending off newspapers
• Contracted to photograph a range of their beauty products and edit them for their online catalogue • Use of Photoshop to edit photographs
Marking children’s Maths and English work and helping them with reading.
Till work, stocking shop, sorting through donations.
A Level Photography - Grade B English Language - Grade C Philosophy and Ethics - Grade C
English (Lit and Lang) - Grade A Media Studies - Grade A Religious Education - Grade A Maths - Grade B History - Grade B Food Technology - Grade B Science (double award) - Grade C German - Grade C