Cat Birnage

E-Mail Customer Service Agent

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  • LocationBurgess Hill, United Kingdom

Projects

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Are you sure?

Do you really want to delete project Fear?

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Do you really want to hide project Fear?

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Do you really want to unhide project Fear?

Are you sure?

Do you really want to delete project Surrealism?

Are you sure?

Do you really want to hide project Surrealism?

Are you sure?

Do you really want to unhide project Surrealism?

Are you sure?

Do you really want to delete project GAK Product Photography?

Are you sure?

Do you really want to hide project GAK Product Photography?

Are you sure?

Do you really want to unhide project GAK Product Photography?

Are you sure?

Do you really want to delete project LCN/BCI Product Photography?

Are you sure?

Do you really want to hide project LCN/BCI Product Photography?

Are you sure?

Do you really want to unhide project LCN/BCI Product Photography?

Skills

 

  • Events
  • Art Photography
  • Commercial Photography
  • Digital Imaging
  • Photojournalism
  • Retouching
  • Editing
  • Client Services
  • Creative
  • Social Media Marketing
  • Office
  • Photoshop
  • Powerpoint
  • Word
  • Customer Service

Work history

2016

E-mail Customer Service Agent

Quadrant Subscription Services

Aug 2014 - Feb 2016
  • • Replying to client/customer emails • Telephoning clients to discuss new software and processes • Working on own initiative as well as working with a team of people in a busy office • People skills and providing a helpful and empathetic tone over email • Ability to type quickly and accurately as well as using several different programmes and computer software (MS Office, DQMS, eCV, Numero) • Using a VDU constantly • Creating training manuals for my team in Microsoft Word • Using Microsoft Excel for VAT calculations and basic data entry • Using DQMS to log distribution checks regarding customer delivery • Using the customer database (eCV) on a daily basis • Using the email client (Numero) on a daily basis • Working with clients in other departments and offices to learn new processes • Working with Reed Business Information (New Scientist, Flight International, Estates Gazette) • Working for and with TeamRock (Classic Rock, Prog, Metal Hammer, The Blues) and training my team on the TeamRock publisher

2014

Customer Service & Checkout Assistant

Waitrose

Dec 2011 - Jul 2014
  • • Customer service (serving customers, dealing with complaints and queries from customers) • Operating a till and handsets • Cashing up and handling money • Occasionally helping in the café (cleaning tables, carrying food, dishwashing out back) • Working with lottery machine and stocking cigarettes • Collecting cigarettes from warehouse • Collecting “click and collect” packages for customers • Counting and sending off newspapers

2014

Social Media & Marketing Assistant

Wolfcub Digital

Mar 2014 - Mar 2014
  • • Posting on Social profiles using Hootsuite • Market research • General admin • Talking to clients on the phone • Helping the directors research website and app design ideas • Learnt some basic JavaScript code

2012

Photographer

Beauty Concepts International

Jun 2012 - Jul 2012
  • • Contracted to photograph a range of their beauty products and edit them for their online catalogue • Use of Photoshop to edit photographs

2010

Marking Assistant

Kumon

Sep 2009 - Mar 2010
  • Marking children’s Maths and English work and helping them with reading.

2009

Volunteer Shop Assistant

British Heart Foundation

Nov 2008 - Mar 2009
  • Till work, stocking shop, sorting through donations.

Education

2016

Photography, English Language, Philosophy and Ethics

St Paul’s Catholic College

Mar 2016 - Mar 2016
  • A Level Photography - Grade B English Language - Grade C Philosophy and Ethics - Grade C

2010

10 Gcses

St Paul’s Catholic College

Aug 2005 - Jun 2010
  • English (Lit and Lang) - Grade A Media Studies - Grade A Religious Education - Grade A Maths - Grade B History - Grade B Food Technology - Grade B Science (double award) - Grade C German - Grade C