Cat Birnage

E-Mail Customer Service Agent

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  • LevelJunior
  • LocationBurgess Hill, United Kingdom
  • AvailabilityLocked Pro Plan feature
  • ProfessionsPhotographer - Musician - Marketer


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  • Events
  • Art Photography
  • Commercial Photography
  • Digital Imaging
  • Photojournalism
  • Retouching
  • Editing
  • Client Services
  • Creative
  • Social Media Marketing
  • Office
  • Photoshop
  • Powerpoint
  • Word
  • Customer Service

Work history


E-mail Customer Service Agent

Quadrant Subscription Services

Aug 2014 - Feb 2016
  • • Replying to client/customer emails • Telephoning clients to discuss new software and processes • Working on own initiative as well as working with a team of people in a busy office • People skills and providing a helpful and empathetic tone over email • Ability to type quickly and accurately as well as using several different programmes and computer software (MS Office, DQMS, eCV, Numero) • Using a VDU constantly • Creating training manuals for my team in Microsoft Word • Using Microsoft Excel for VAT calculations and basic data entry • Using DQMS to log distribution checks regarding customer delivery • Using the customer database (eCV) on a daily basis • Using the email client (Numero) on a daily basis • Working with clients in other departments and offices to learn new processes • Working with Reed Business Information (New Scientist, Flight International, Estates Gazette) • Working for and with TeamRock (Classic Rock, Prog, Metal Hammer, The Blues) and training my team on the TeamRock publisher


Social Media & Marketing Assistant

Wolfcub Digital

Mar 2014 - Mar 2014
  • • Posting on Social profiles using Hootsuite • Market research • General admin • Talking to clients on the phone • Helping the directors research website and app design ideas • Learnt some basic JavaScript code



Beauty Concepts International

Jun 2012 - Jul 2012
  • • Contracted to photograph a range of their beauty products and edit them for their online catalogue • Use of Photoshop to edit photographs


Customer Service & Checkout Assistant


Dec 2011 - Jul 2014
  • • Customer service (serving customers, dealing with complaints and queries from customers) • Operating a till and handsets • Cashing up and handling money • Occasionally helping in the café (cleaning tables, carrying food, dishwashing out back) • Working with lottery machine and stocking cigarettes • Collecting cigarettes from warehouse • Collecting “click and collect” packages for customers • Counting and sending off newspapers


Marking Assistant


Sep 2009 - Mar 2010
  • Marking children’s Maths and English work and helping them with reading.


Volunteer Shop Assistant

British Heart Foundation

Nov 2008 - Mar 2009
  • Till work, stocking shop, sorting through donations.



Photography, English Language, Philosophy and Ethics

St Paul’s Catholic College

Mar 2016 - Mar 2016
  • A Level Photography - Grade B English Language - Grade C Philosophy and Ethics - Grade C


10 Gcses

St Paul’s Catholic College

Aug 2005 - Jun 2010
  • English (Lit and Lang) - Grade A Media Studies - Grade A Religious Education - Grade A Maths - Grade B History - Grade B Food Technology - Grade B Science (double award) - Grade C German - Grade C