About me
Experienced Digital Marketing and E-commerce Account Manager with a demonstrated history of working in the marketing software industry. I help retailers and brands achieve their full potential by providing a comprehensive strategic consultancy service, with expertise in digital and social media, omni-channel expansion and protection tactics.
Work history
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Team LeadChannelAdvisor
London, United KingdomFull Time
Daily management of the ‘Essential Team’ to perform within deadlines and goals while sustaining high customer satisfaction and managing my own client relationships.
Team Lead with a $5M+ team book of business
Report weekly to Senior Management on changes to forecast and impact to net sales income Oversee and guide my team throughout quarterly events to drive positive outcomes
Weekly 1:1 meetings to assess and drive book of business growth and mitigate risks Implemented first year customer roadmap: 12%+ increase in renewals after application Coach and train accordingly to reach quarterly targets and increase employee motivation First point for risk escalation
Train new starters across the wider team
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Digital Marketing & E-commerce Account ManagerChannelAdvisor
London, United KingdomFull Time
I am responsible for implementing ChannelAdvisor’s strategic goals of driving account retention and growth whilst uncovering up-sell opportunities. I identify and manage key events throughout the customer lifecycle.
Responsible for retaining and growing SME level clients in the EMEA region
Manage all aspects my accounts business dealings
Work closely with business managers, CEO's and general operations as key contact person
Manage a $2M+ book of business
Currently achieving high retention rate in historically high churn environment for over 90 accounts
Drive excellence through adopting a growth mindset
Tasked with addressing clients pain points through creative problem solving
Successfully forecast quarterly book of business with 89%+ accuracy
Attained the highest expansion results for EMEA in Q4 2018
Achieved Presidents Club 2019 for exceeding my expansion targets by 47%
Improved and enhanced previously damaged relationships with key customers recovering $100K of churn in 2019
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Skills
- Fashion
- Events
- Visual Arts
- Exhibition
- Creative
- Project Management
- Budget Management
- Coordination
- Event Organisation
- Event Planning
- Excel
- Office
- Photoshop
- Word
- Micosoft
- Strategic Planning
- Content Strategy
- Customer Engagement
- Selling
- Lead Generation
- Leadership
- Business Strategy
- Digital Marketing
- Client Development
- Problem Solving
- Client Services
- Client Accounts
- Brand Awareness
- Contract Negotiation
- Department Leadership
- Time Management
- Communication
- Busines Strategy
- Content Management
- Client Relations
- Account Management
Education
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MA Art History and CuratingLiverpool Hope University
- Liverpool, United Kingdom
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BA (Hons) PhotographyUniversity College Falmouth
- London, United Kingdom
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