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Administration, Reception, Manage the accuracy of the membership database system, Ensure the debt recovery process is adhered to, Data Integrity, Line manager to Front of House team, Reception and catering orders and adherence to invoice procedure, Submission of weekly catering stock take, Ensure all company guidelines are in place in order to protect Company revenue, Conduct Brand standard checks in accordance to policy.
Front of house (reception and café), National and international bookings (accommodation, transport and activities), Hosteling International membership up-selling, Management and training of staff, Booking Problem solving.
Operator Services (999, 100 calls), Answering and re-directing telephone calls, Switchboard operator for Internal Directories, Switchboard operator for BT Group.