Cátia Costa

Front of House Manager

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  • LevelMid Level
  • LocationLondon, United Kingdom
  • AvailabilityLocked Pro Plan feature
  • ProfessionsAdministrator - Customer Services Executive

Skills

  • Administration
  • Customer Service
  • Reception
  • First Aider
  • Driving License
  • Portuguese
  • Spanish
  • BA Degree
  • International Relations
  • Telephone Manner

Companies I’ve worked with

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  • B

    British Telecom

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    • Y

      Youth Hostelling Association

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      • D

        DW Sports Fitness

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        Work history

        2017

        Front of House Manager

        DW Sports Fitness

        May 2016 - Sep 2017
        • Bangor, United Kingdom
        • Full Time
        • Administration, Reception, Manage the accuracy of the membership database system, Ensure the debt recovery process is adhered to, Data Integrity, Line manager to Front of House team, Reception and catering orders and adherence to invoice procedure, Submission of weekly catering stock take, Ensure all company guidelines are in place in order to protect Company revenue, Conduct Brand standard checks in accordance to policy.

        2015

        Mar 2012 - Jun 2015
        • London, United Kingdom
        • Full Time
        • Front of house (reception and café), National and international bookings (accommodation, transport and activities), Hosteling International membership up-selling, Management and training of staff, Booking Problem solving.

        2012

        My Value Added Services

        British Telecom

        Nov 2010 - Feb 2012
        • Bangor, United Kingdom
        • Full Time
        • Operator Services (999, 100 calls), Answering and re-directing telephone calls, Switchboard operator for Internal Directories, Switchboard operator for BT Group.

        Education

        2010

        BA International Relations

        University of Wales, Swansea

        Sep 2017 - Jun 2010
        • Swansea, United Kingdom
        • 2.2 BA International Relations

        2015

        Short Course History of Modern Art

        Central Saint Martins

        Jan 2015 - Apr 2015
        • London, United Kingdom
        • Short Course in History of Modern Art