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Cátia Costa

Front of House Manager

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  • LevelMid Level
  • LocationLondon, United Kingdom
  • AvailabilityLocked Pro Plan feature
  • ProfessionsAdministrator - Customer Services Representative


  • Administration
  • Customer Service
  • Reception
  • First Aider
  • Driving License
  • Portuguese
  • Spanish
  • BA Degree
  • International Relations
  • Telephone Manner

Work history


Front of House Manager

DW Sports Fitness

May 2016 - Sep 2017
  • Bangor, United Kingdom
  • Full Time
  • Administration, Reception, Manage the accuracy of the membership database system, Ensure the debt recovery process is adhered to, Data Integrity, Line manager to Front of House team, Reception and catering orders and adherence to invoice procedure, Submission of weekly catering stock take, Ensure all company guidelines are in place in order to protect Company revenue, Conduct Brand standard checks in accordance to policy.


Mar 2012 - Jun 2015
  • London, United Kingdom
  • Full Time
  • Front of house (reception and café), National and international bookings (accommodation, transport and activities), Hosteling International membership up-selling, Management and training of staff, Booking Problem solving.


My Value Added Services

British Telecom

Nov 2010 - Feb 2012
  • Bangor, United Kingdom
  • Full Time
  • Operator Services (999, 100 calls), Answering and re-directing telephone calls, Switchboard operator for Internal Directories, Switchboard operator for BT Group.



BA International Relations

University of Wales, Swansea

Sep 2017 - Jun 2010
  • Swansea, United Kingdom
  • 2.2 BA International Relations


Short Course History of Modern Art

Central Saint Martins

Jan 2015 - Apr 2015
  • London, United Kingdom
  • Short Course in History of Modern Art