Charlotte Dawson-Meade

Art Adviser

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  • LocationHove, United Kingdom

Skills

 

  • Visual Arts
  • Critic
  • Administration
  • Assistant
  • Email Handling
  • PA
  • Excel
  • Word
  • Customer Service
  • Art Fashion History
  • Online Social Media
  • Art Administration
  • Art History and Theory
  • Visual Culture

Work history

Currently

Art Adviser

Artrepublic Online

Aug 2015
  • Advising customers and retaining knowledge of a range of high priced artworks and custom framing options. Building a strong relationship with customers, following their purchase from enquiry through to dispatch. Running the administration of the website and sales, dealing with customer queries and sealing sales. Developing a good understanding of custom framing, dispatch and deliveries. Operating the back end of artrepublic.com using the eCommerce software and platform Magento, having a good understanding of the payment provider Sagepay, as well as running the customer service for eBay, Amazon US/EU and Livechat.

2015

Charity Fundraiser

Parseq

Mar 2015 - Jul 2015
  • Warm calling supporters in a bid to raise funds for charity in a polite yet urgent manner. Balancing the necessary persistence alongside respect, empathy and understanding for supporters. Listening and engaging with supporters, building on rapport and negotiating when needed. Meeting multiple targets and adjusting my calling approach accordingly.

2015

Customer Services Partner

Waitrose

Jul 2014 - Mar 2015
  • One of a few partners to be cross-trained in multiple sections in the store, conversing with Waitrose customers honestly in a bid to secure their loyalty and trust. Following the Partnerships ‘Powered By Our Principles’ campaign to ensure all customers receive outstanding choice, value and service. Actively working as part of a team to ensure the stock and section is consistently refreshed, clean and visually pleasing.

2013

Receptionist

Pizza Hut

Mar 2013 - Nov 2013
  • Receptionist and team leader, conversing with customers in a polite manner via telephone and face to face. Attending to and resolving customer complaints in a fast paced and highly stressful environment

2011

Barista

John Lewis at Home

Aug 2009 - Aug 2011
  • Barista and team leader. Meeting the partnerships high customer service standards and training new staff. Meeting the companies hygiene regulations and presentation standards. Using new till systems and cashing up

2009

Bartender, Waitress and Barista

The Sandbanks Hotel

May 2008 - Jul 2009
  • Bar-tender, waitress and barista. Using the till and general upkeep of the bar area, Going the extra mile when attending to customers needs and serving alcohol with a license holder behind the bar.

Education

2014

Visual Culture

University of Brighton

Aug 2011 - Jun 2014
  • History of Art and Design

2010

A-level Communication and Culture, AS Business, AS GCSE Photography, National Certificate Art Desi

Brockenhurst College

Aug 2008 - May 2010
  • A-Level, AS-Levels, GCSE and National Certificate

2008

Maths, English Literature, English Language, Religious Education, Media Studies, Business Studies,

St Edwards School

Aug 2004 - Apr 2008
  • 10 GCSE's A-C