Advising customers and retaining knowledge of a range of high priced artworks and custom framing options. Building a strong relationship with customers, following their purchase from enquiry through to dispatch. Running the administration of the website and sales, dealing with customer queries and sealing sales. Developing a good understanding of custom framing, dispatch and deliveries. Operating the back end of artrepublic.com using the eCommerce software and platform Magento, having a good understanding of the payment provider Sagepay, as well as running the customer service for eBay, Amazon US/EU and Livechat.
Warm calling supporters in a bid to raise funds for charity in a polite yet urgent manner. Balancing the necessary persistence alongside respect, empathy and understanding for supporters. Listening and engaging with supporters, building on rapport and negotiating when needed. Meeting multiple targets and adjusting my calling approach accordingly.
One of a few partners to be cross-trained in multiple sections in the store, conversing with Waitrose customers honestly in a bid to secure their loyalty and trust. Following the Partnerships ‘Powered By Our Principles’ campaign to ensure all customers receive outstanding choice, value and service. Actively working as part of a team to ensure the stock and section is consistently refreshed, clean and visually pleasing.
Receptionist and team leader, conversing with customers in a polite manner via telephone and face to face. Attending to and resolving customer complaints in a fast paced and highly stressful environment
Barista and team leader. Meeting the partnerships high customer service standards and training new staff. Meeting the companies hygiene regulations and presentation standards. Using new till systems and cashing up
Bar-tender, waitress and barista. Using the till and general upkeep of the bar area, Going the extra mile when attending to customers needs and serving alcohol with a license holder behind the bar.
History of Art and Design
A-Level, AS-Levels, GCSE and National Certificate
10 GCSE's A-C