Charlotte Francis-Ching

Front of house manager

  • LocationLondon, United Kingdom



  • Fashion
  • Events
  • Marketing PR
  • Print Design
  • Design
  • PR
  • Excel
  • Office
  • Photoshop
  • Social Meda
  • Sales Marketing
  • Advertiseing
  • Photography Digital
  • Design and Photography
  • PR Marketing Assistance

Work history


Account Manager


Jul 2015
  • At Henchman I have worked across a couple of teams, allowing me to become familiar with a few aspects of the company. I started off working as a Marketing Executive and then settled into my current position as Account Manager. My responsibilities include: • Building and maintaining relationships between Henchman and all of our partners (restaurants and retailers). • First point of contact for all of our partners. Making sure I respond to their requests in a timely, professional manner and I ensure these requests are met and surpassed. • Cold calling; selling the Henchman concept to potential new restaurants and retailers. • Monitoring and maintaining the quality of the app content and collections. • Social media and community management across Twitter, Instagram and Facebook • I was involved in two full PR/marketing campaigns (OnePlus and Customer satisfaction surveys). • Working with partners, liaising with their marketing teams to create restaurant or retail store specific marketing activities and brand identities for partners in app. • Managing staff members, through installations and team training days. • Newsletter content contribution/editorial • Worked with designers and clients to build marketing collateral for in app, digital and offline marketing.


Front of House Manager

Duck and DRY

Jul 2014 - Mar 2015
  • •Developing a dedicated and professional team, salon administration •Merchandise management and stock taking •Assisting in making of marketing materials for press and social media


Press & Media Intern

Emilia Wickstead

Jan 2014 - Jul 2014
  • •Supply chain management - coordination of showroom and workroom supplies •London fashion week - sponsorship, event setup/breakdown •Media publication distribution – magazines, stylists, press releases •Photo shoot/ archiving - Paris couture collection photo shoot, past collection archives


Marketing & Events Assistant

Ed Hardy

Mar 2009 - Aug 2011
  • •Creation of online and in-store marketing material- High Photoshop and photography level. •Social media and Website management •Event Management – Ed Hardy Spring/ Summer 2009 & 2010 Launch Parties •Sponsorship sales and management - Ed Hardy Spring/ Summer 2009 & 2010 Launch Parties


Deign Intern

Whybin\tbwa Auckland

Jan 2009 - Mar 2009
  • • Press clippings/ archiving/scrapbooking • Photography



Advertising and Marketing

Auckland University of Technology

Mar 2008 - Aug 2011
  • Bachelor of Business - Double major