For the past 2 years, I have been slowly building up my own small craft business alongside part time employment. Since December 2015, I have been self-employed on a full time basis. I design, make and sell a range of hand crocheted products both online and at organised public craft events.
My main duties in this position included delivering excellent customer service on the shop floor by ensuring all customers located the products they were looking for and left the store happy. I dealt primarily with the haberdashery and knitting departments assisting customers with calculating fabric and yarn quantities, cutting fabrics and advising on the most suitable products for their projects. I was also responsible for keeping these departments fully stocked and tidy. Other duties include processing sales, refunds and exchanges at the checkouts and I was often responsible for leading the in-store product demonstrations and craft classes
Duties included serving customers at the checkouts and dealing with all customer enquiries, refunds and exchanges at the customer services counter. I played a very active role in the jewellery department, serving at the counter, maintaining the displays and performing watch alterations. I was also responsible for replenishing displays, taking deliveries and maintaining the stockroom.