Charlotte Nicol

Company owner / designer / maker


  • Writing
  • Retail
  • Communication
  • Design
  • Creative
  • Interior Design
  • Office
  • Word
  • Crochet
  • Illlustration
  • Customer Service and Sales

Work history


Company Owner, Designer and Maker

Charlotte Amy Design

Feb 2014
  • For the past 2 years, I have been slowly building up my own small craft business alongside part time employment. Since December 2015, I have been self-employed on a full time basis. I design, make and sell a range of hand crocheted products both online and at organised public craft events.


General Assistant


Nov 2012 - Dec 2015
  • My main duties in this position included delivering excellent customer service on the shop floor by ensuring all customers located the products they were looking for and left the store happy. I dealt primarily with the haberdashery and knitting departments assisting customers with calculating fabric and yarn quantities, cutting fabrics and advising on the most suitable products for their projects. I was also responsible for keeping these departments fully stocked and tidy. Other duties include processing sales, refunds and exchanges at the checkouts and I was often responsible for leading the in-store product demonstrations and craft classes


Customer Advisor


Jun 2006 - Nov 2012
  • Duties included serving customers at the checkouts and dealing with all customer enquiries, refunds and exchanges at the customer services counter. I played a very active role in the jewellery department, serving at the counter, maintaining the displays and performing watch alterations. I was also responsible for replenishing displays, taking deliveries and maintaining the stockroom.



BA(Hons) Contemporary Design for Interiors

Lancaster University

Aug 2010 - May 2013


    Foundation Diploma Art Design

    Runshaw College

    Aug 2008 - May 2009