Work history
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Senior User ResearcherFuture Arc
London, United KingdomFull Time
I am one of two researchers working alongside the wider team from brief through to delivery to meet research needs for client at all stages. This involves explorative, generative and formative research, testing concepts, wireframes & prototypes, and summative testing of live products. Alongside this I have been developing the research strategy and roadmap, up-skilling others in user research, conducting business development, and owning the company health & wellbeing. Projects of note:
- NHS – mapped process flows, identified challenges and opportunities, and mocked up and tested high-fidelity wireframes to help develop a product for an outpatient pharmacy to improve efficiencies and patient safety and reduce costs.
- Department for Education – tested wireframes, clickable prototypes and live product during the development and launch of the national attendance database dashboard.
UX Researcher IIiTech Media
- London, United KingdomFull Time
I worked independently and collaboratively to run both generative and evaluative user research from brief to delivery. Methods included usability testing, behavioural analytics, stakeholder interviewing, journey mapping, surveys, contextual interviewing, defining user personas. I utilised mixed-methods, qual/quant approaches to increase richness of research and actionability of insights. I worked in a squad capacity helping products teams (using agile methods) and a centralised capacity informing strategy and establishing a brand equity development framework to guide transformation of the business' portfolio of brands.
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Skills
- Project Management
- User Research
- Brand Research
- Creative Research
- Competitor Research
- Consumer Research
- Academic Research
- Research Insight
- User Interaction
- Brand Building
Education
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BSc PsychologyKingston University
London, United Kingdom