Chloe Dore

Client Account Manager

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  • LocationLondon, United Kingdom

About me

 

A highly motivated and professional account manager with a proven record in managing and cultivating key business relationships. Pro-active, customer and business focused, taking full commercial responsibility for managing key client accounts to maximize profit, customer retention and revenue generation. I am now looking for a new and challenging position incorporating my existing skills and knowledge and to further my professional development.

Skills

 

  • Events
  • Marketing PR
  • Visual Arts
  • Office
  • Powerpoint
  • Word

Work history

Currently

Client Account Manager

Ticketmaster

Mar 2013
  • Working as a Client Account Manager, my current role sees me managing over 100 key accounts which are crucial to the business. Overseeing some of the teams largest profitable accounts, it is vital that I exceed my clients expectations on a daily basis to ensure repeat business and client satisfaction is achieved. Although this role is extremely reactive, being proactive is crucial to gain new pieces of business and up-sell and given opportunities, This position has allowed me to build client relationships within the music industry, work for a reputable organization and as part of an ever growing world renowned brand which is Live Nation. • Retain and develop current and new client relationships with professional levels of communication across promoters and venues • Understanding clients business needs and seeking new business opportunities. Looking for ways to upsell and increase sales revenue • Nurturing some of the larger events and clients for the business to maintain a strong working relationship, supporting the growth of TW and ensuring client satisfaction is retained at all levels for repeat business • Ownership of event on – sales and cancelled and altered events and feeding crucial information to the relevant teams • Review deal sheets and contractual information including service charges and fees • Maximise retail potentials by monitoring ticket inventories • Offering the highest level of customer service for both internal and external parties • Represent at the pipeline meeting for TW to liaise across the departments key on- sales for the business and the impact it may have • Maintaining teamwork with colleagues across the business, marketing, sales, finance and PR. Strong working relationships are crucial for my role • Plan and manage box offices on event days and festivals • Produce a monthly report for client sales activity and present back to the business • Produce a client report after my key client events such as Field Day and Winterville which are the largest for TW – review lessons learnt and marketing strategies and ways to increase ticket sales for future event

2013

Events Account Manager

Alexandra Palace

Dec 2011 - Mar 2013
  • Working as an Events Account Manager I was part of a small team working on Live Music Strategy, Exhibitions and Live Events at the venue. I worked closely with the Operations Manager and the Sales Manager in helping to negotiation new pieces of business and then overseeing events from start to finish. In this role I built up key relationships with clients to ensure their needs were met and exceed their expectations. Managing profit and loss statements to deliver the highest revenue possible. Continually working on strategies to expand the organization and think creatively on how to deliver new and exciting projects. Working as part of an extremely small and close team, this role gave me a overall oversight into working in a demanding and fast paced organization and a greater understanding of working within a venue.

2011

Relationship Executive

The NEC Group

May 2009 - Aug 2011
  • Working with Key Stakeholders in the Business I managed all contractual aspects for sponsorship accounts such as LG for the LG arena and Barclaycard for the Barclaycard arena. • Managing the day to day relationship and administration of sponsorship contracts • Diary management, organising meetings, contact for all enquiries • Support Head of Commercial Sales and Marketing in all administrational duties • Ensuring that all legal and contractual obligations are met • Building strong, positive, collaborative relationships with key sponsor stakeholders and pro-actively communicating and engaging to ensure that the sponsor is happy • Management of internal relationships to ensure smooth delivery of sponsorship rights • Looking at opportunities to upsell rights, inventory or other opportunities to sponsors • Excellent organisation and administration skills, acting as a support to all members of the Commercial Marketing team • Working under a high pressured environment and helping meet sales targets • Raising contracts for new business • Working with the team on Marketing plans and strategies • Excellent relationship management skills

Education

2007

Fine Art

Birmingham City University

Aug 2007 - Apr 2007

    2003

    Art Design

    Warwickshire College

    Aug 2002 - Apr 2003