Experienced in Shopify, WordPress, Klaviyo, and Hubspot for growing start-ups.
Projects credited in
- In the Frow x Edge of Ember 'Paradise' LaunchVictoria Magrath of InTheFrow collaborated on her second collection with sustainable and ethical jewellery brand Edge of Ember. For the PRE-LAUNCH, I was briefed to scout locations to shoot the Paradise campaign and secure a venue for a PRE-LAUNCH event. The Paradise Collection was born from 7 of Victoria’s most loved places she visited around the world that Victoria wanted to share with her 1.3 million followers. For the POST-LAUNCH, I created signature ‘Paradise’ mailers to send out to key pr
Portland Pl, Marylebone, London, UKFull Time
Quintessentially, a luxury concierge company specialising in personalised and tailored travel experiences. My main responsibilities included: Acting as support for the sales team with booking processes Liaising with Sales Consultants on their sales and keeping a record of these Assisting the Sales Consultants with additional office tasks Creating detailed, often complex, itineraries for a variety of destinations and clients Liaising with worldwide hotels, lodges and ground agents Attending regular Travel Networking Events Liaising with Quintessentially Lifestyle Managers in order to surprise and delight clients Comprehensively capturing all client information and keeping Salesforce up to date Working to last minute and tight deadlines, in an accurate and time-efficient manner Skills: Salesforce, Excel.
Customer Experience LeadEdge of Ember
- London, United KingdomFull Time
Edge of Ember, is an ethical luxury jewellery brand that specialises in lab-grown diamonds and recycled metals. My main responsibilities included: Establish segmentation strategies mainly for targeted email campaigns to drive repeat sales and reduce customer churn A/B testing email and sign-up forms Optimise automation email strategy and map out new email flows based on priority segments Formalise the customer service ethos and processes Introduce Gorgias as an enquiry management programme (Macros, Rules, Help Centre) to optimise service and track KPIs General e-commerce and administrative tasks using Shopify Work closely with developers to improve the website based on customer feedback and customer journey mapping Design and launch a new Loyalty Programme using Loyalty Lion Manual customer outreach using brand partnerships and customer mailers to nurture customer relationships Onboard and train new members of the team on systems and processes Assisting with content creation for Instagram and TikTok Skills: Klaviyo, Gorgias, Shopify, Excel, Hubspot, Hotjar, Loyalty Lion, ShipStation, Global-E, Basic HTML.
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- Social Media Marketing
- Marketing Strategy
- Brand Marketing
- Digital Marketing
- Brand Management
- Email Marketing
- Content and Media Writing
- Content Creator