• Employed effective time management when working to strict deadlines on a daily basis, having organised nearly 60 cultural group tours overseas, often with simultaneous departure dates. Tasks include: collaborating with suppliers to book private visits, restaurants, hotels and transport, showing awareness of health and safety and briefing tour leaders. • As part of the ‘London Days’ team (cultural one day events) have helped to dramatically expand the programme and generate new business by developing distinctive itineraries led by expert lecturers, gaining special access to buildings and museums around London. • As both artists’ and venues’ liaison and auditorium manager for a classical music festival in Venice, ensured the seamless running of nine concerts over four days by successfully coordinating, in spoken Italian, the set up of lighting, staging, instrument hire, audience seating and musicians’ transport. •Employed meticulous attention to detail when compiling comprehensive day-by-day itineraries for clients, drawing up artist contracts and creating tailor-made schedules for musicians. •Demonstrated high level of interpersonal skills in daily interaction with discerning clients when taking reservations, responding to special requests and resolving complaints. Our office won the ‘Best Customer Service’ award at the British Travel Awards in 2014 and 2015. •Demonstrated sound literacy skills when editing and proofing text for the biannual brochure and website content. •Employed financial aptitude when compiling and evaluating detailed tour budgets, increasing profit margin through successful negotiation with suppliers to lower costs. •Displayed proactive approach when developing a new tour on the Imperial Habsburg Empire, working with the lecturer to identify key areas to research and recce abroad, creating a budget and commissioning brochure text. •Devised and led several prospecting trips to Italy, making key decisions on quality of services such as hotels and restaurants for future tours, as well as establishing new relationships with suppliers. •Maintained flexibility and calm when tour managing in Italy with groups of 20 plus clients, ensuring any problems were rapidly and effectively resolved. •Demonstrated leadership and the ability to work well with colleagues when given responsibility for training new staff and improving the current training programme.
BA Hons First Class