About me
-
Work history
Client Services Manager
2 Valentine Pl, South Bank, London SE1 8QH, UKFull Time
Marketing Strategy
- Interpreting the trends in data and recommending strategies and tactics to help our clients make confident decisions.
- Working with our clients to execute changes in strategy, forming part of their marketing team to make a real, measurable difference.
Account Management
- Managing the client relationship through regular meetings, presenting back the results of marketing projects and their performance, offering recommendations based on detailed analytical data at a level that the client can understand and easily action.
- Liaising with clients to design, finalise and produce regular digital and press campaigns, ranging from regular catalogue distribution to offers, promotions and event sales, and to designing annual contact plans.
- Monitoring and managing the Single Customer View database to determine areas of opportunity for customer communications, offers and campaign.
Digital Marketing
- Conducting website reviews in order to optimise conversion and improve customer journey online.
- Analysing Email Programmes and key metrics and providing detailed feedback and recommendations so that our clients can execute changes.
- Benchmarking client performance against industry trends.
Senior Project Manager
- 2 Valentine Pl, South Bank, London SE1 8QH, UKFull Time
Responsible for managing of the end-to-end delivery of both internal database development projects and onboarding new client projects for more2, a leading multi-channel retail agency and consultancy based in London. My role involves the delivery of database developments for some of the largest and successful retailers in the UK and Internationally.
Leading more2 Project Office Team
- Managing activities and team members within more2 Project Office which included 3 other Project Managers to ensure that onboarding of clients into the business was delivered to project scope.
- My role included being a key escalation point for other teams as well as a champion of the project process.
Managing Database Builds for a Single Customer View
- Building the project plan in line with PRINCE2 methodology.
- Creating the relevant documents, keeping the project on track and ensuring my team and client is kept up to date with progress.
- Managing risks and issues
Collating Data Sources from Multiple Data Providers
- Communicating with third party suppliers of data on behalf of our clients in order succeed in building a database which will support our clients business goals
- Align timelines from external parties to project timings at more2
Project Management and Communication
- Reporting project updates, key risks and issues to Senior Management (including more2 CEO) on a weekly basis.
- Responsible for launching the project internally and ensuring all external key stakeholders are invested in the project.
- Management of timings and plans across multiple teams and individuals who are required in order to make the project a success
Responsible for the delivery of a high profile international consultancy project for Benefit U.S. to review their data solution. I was Lead Project Manager reporting into more2 CEO, Kevin Mc Spadden.
+ Show more
Skills
- 3 Years Account Management Experience; Bachelor’s Degree
- Software Digital Marketing Email Marketing CRM
- 1+ Years Experience in Digital Project Management
- Coordinate People and Tasks
- Autonomous and Innovative
- Entrepeneurship
- Digital
- Digital UX
- Team Management
- Business Growth
Education
French BA
- Leeds, United Kingdom
Awards
Prince2 Foundation
Prince2 Foundation in Project Management