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- First point of contact for financial services professionals and their support staff with enquiries and issues - Build and maintain the integrity of Macquarie’s relationships with advisers and clients as well as internal stakeholders. - Facilitating a solutions based client service and providing end to end accountability in a timely manner - Accurately record information for client interactions including sentiment in customer relationship management systems identifying trends and area’s for improvement and development in the service experience. - Learn and maintain knowledge of the technical aspects of Macquarie’s core and specialised retail banking products as well as developing a understanding of all of Macquarie’s products. - Identify leads, value-adds and solutions for advisers and clients - Additional support in cash solutions, client service, insurance and correspondence teams.
Bachelor of Business Management (Economics)/Bachelor of Journalism