About me

Dynamic leader and mentor experienced in both Human Resource management as well as commercial leadership. Compelling communicator adept in coordinating large teams and coaching staff for career progression. Skilled in developing understanding of the customers needs and improving overall service experience. Proven success in leading teams to exceed targets and managing large scale projects. Aptitude for designing effective people strategies and responding to change effectively and efficiently.

QuestionsProjectsExperienceTeam

Work history

Regional ManagerNew Look
Oct 2015Maylands Ave, Hemel Hempstead Industrial Estate, Hemel Hempstead HP2 7XX, UKFull Time
Leading a team of 21 in building strong customer relationships and maximising profitability in region. Oversee alignment of sales strategy with brand goals and ensure operational efficiency to achieve performance targets. Train and mentor team to continue to improve performance and behaviours to deliver for the customer. Supervise quality of customer experience for key stakeholders. Analyse trends, prepare forecasts and compile sales reports. Deliver on budgets and manage P and L to ensure profit margins protected. Support stores in maximising the customer journey in store and make the process easy for the customer. Project management with concessions partners to ensure good working relationships and drive performance.
HR Business PartnerNew Look
Oct 2010London, United KingdomFull Time
Headed up the restructuring and improvement of HR policies and procedures to better align with business objectives and enhance customer experience. Worked as a partner with senior leaders within the business to deliver organisational change and change culture projects. Partnered with Recruitment, ER, L and D and Reward to review polices and procedures to support the changes.

Skills

• People Development
• Leadership
• HR Recruitment
• HR
• Training Delivery
• Training Development
• Data Analysis
• Trend Analysis
• Forecasting
• Financial Forecasting
• Customer Services
• Customer Journey
• Customer Research
• Customer Behaviour

Education

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Masters in Human Resource Management CIPD
May 2010Huddersfield, United Kingdom
Completed the post graduate diploma in HR and then the Masters.

Awards

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City and GuildsOxford Summer School
Sponsored by New Look to attend OSS academy level