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Claudia Ott

Administrative & Customer Service Assistant

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  • LevelMid Level
  • LocationLondon, United Kingdom
  • AvailabilityLocked Pro Plan feature
  • ProfessionsAdministrator - Assistant Project Management - Customer Services Representative

About me

Highly motivated and multilingual customer service and administrative expert with proven team leader skills. Comfortable in interacting with several stakeholders.

Skills

  • Fluent Spanish
  • French Proficiency
  • German Language
  • Wordpress
  • Socia Media
  • Computer Literate
  • Project Support
  • Customer Experience

Work history

Currently

Marketing Communications

EUNIC

Apr 2017
  • London, United Kingdom
  • Freelance
  • • Implementation & Planning of the digital marketing & communication strategies for the European Writers’ Tour 2017 • Cooperating with diverse cultural institutes and project partners (e.g. Royal Society of Literature, British Library) • Social Media Management & Website support: uploading content

Currently

Waitress

Bar Tozino

Mar 2017
  • London, United Kingdom
  • Freelance
  • • Responsible for customer service • Ensuring a friendly and clean environment • Cash handling

2017

Assistant

Storesco

Oct 2016 - Mar 2017
  • London, United Kingdom
  • Full Time
  • • Management of the ordering process incl. deadline monitoring and reporting to customer service & warehouse • Liaising with suppliers, warehouse and customer service • Supporting the customer service & content team

2016

Project Assistance/Communications Intern

EUNIC London

Nov 2015 - Jun 2016
  • London, United Kingdom
  • Internship
  • • Production & Marketing Assistance for the ‘European Literature Festival 2016’: Liaising with project partners and coordinators • Website support: uploading content on EUNIC London & Festival website • Digital marketing & Social Media management (Facebook, Twitter, Storify) • Administrative support to the Executive Secretary and festival producer

2015

Administrator

pma - Projekt Management Austria

Jan 2014 - Aug 2015
  • Vienna, Austria
  • Full Time
  • • Management, organisation & supervision of the certification and re-certification as Project Management Associate (incl. invoicing) • Database management • Liaising with assessors and clients

2013

Visitor Experience Supervisor

Lower Austrian State Exhibition

Mar 2013 - Nov 2013
  • 2151 Asparn an der Zaya, Austria
  • Freelance
  • • Management & supervision of the visitor service, front of house and security team • Responsibility to ensure the smooth run of the daily business and visitor services, incl. complaint management • Dealing with inquiries and group reservations • Cooperation with Site Manager and various stake holders (media, events team) • Supporting the Events and Marketing departments • Performing general administration duties

Education

2016

MA Cultural Policy, Relations & Diplomacy

Goldsmiths University of London

Sep 2015 - Dec 2016
  • London, United Kingdom
  • • Focus: concepts of diplomacy (notably cultural diplomacy), cultural policy, international cultural relations, culture and identity, arts management (fundraising & marketing strategies) • Master thesis: ‘Culinary Encounters: A Theoretical Study of Gastrodiplomacy and Culinary Diplomacy’

2013

BA History

University of Vienna

Sep 2009 - Nov 2013
  • Vienna, Austria
  • • General study of history (incl. Austrian history, Eastern European history, political and social history, Global history) • One year Erasmus with focus on Spanish history