Cleo Serra

Web Merchandiser

  • LocationBristol, United Kingdom



  • Fashion
  • Excel
  • Merchadising
  • Web
  • Admin
  • Ecommerc

Work history


Merchandising Administrator

Motel Rocks

Mar 2016
  • - Building, writing descriptions and collating imagery, fabric content and measurement for all products coming into stock. - Writing trend category and product copy - Ensuring all product and category information is SEO friendly. (I have extensive training in SEO for e-commerce) - Creating, populating and merchandising trend and product categories. - Ensuring the site is merchandised to enhance sales. - Responsible for getting all stock live and selling online as soon as it come into the warehouse, working with a variety of stock systems and departments. - Liaising constantly with a variety of departments (manufacture, distribution and logistics, PR, design ect)


Customer Service Advisor & Online Stylist

Motel Rocks

Aug 2014 - Mar 2015
  • - Answering all customer queries from a central ticket system, through a variety of channels - social media, live chat and email - Ensuring all customers have the best possible experience that ties in with our brand identity (fun, interactive, young, alternative ect). - Online live chat style advice - Joined Motel as part of a brand new team re-establishing the Customer Care department in order to improve the original set-up and was responsible for improving, developing and creating the current processes and policies. - Online live chat style advice - Assisting with web administration and merchandising product online



Art Foundation

Plymouth College of Art and Design

Aug 2013 - Mar 2014