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- Building, writing descriptions and collating imagery, fabric content and measurement for all products coming into stock. - Writing trend category and product copy - Ensuring all product and category information is SEO friendly. (I have extensive training in SEO for e-commerce) - Creating, populating and merchandising trend and product categories. - Ensuring the site is merchandised to enhance sales. - Responsible for getting all stock live and selling online as soon as it come into the warehouse, working with a variety of stock systems and departments. - Liaising constantly with a variety of departments (manufacture, distribution and logistics, PR, design ect)
- Answering all customer queries from a central ticket system, through a variety of channels - social media, live chat and email - Ensuring all customers have the best possible experience that ties in with our brand identity (fun, interactive, young, alternative ect). - Online live chat style advice - Joined Motel as part of a brand new team re-establishing the Customer Care department in order to improve the original set-up and was responsible for improving, developing and creating the current processes and policies. - Online live chat style advice - Assisting with web administration and merchandising product online