Client Services

Client Liaison

Level
Mid Level
Location
London, United Kingdom
Availability
Locked Pro Plan feature
Professions
-

Projects

  • Client Liaison

Skills

  • Fashion
  • Drawing
  • Painting
  • Fine Art
  • Client Services
  • Customer Services
  • Creative
  • Problem Solving
  • Photoshop
  • Word
  • Editorial
  • Illustration

Companies I’ve worked with

  • Frieze

    Frieze

    • Publishing
  • Selfridges

    Selfridges

    • Fashion and Textiles
  • Camden Arts Centre

    Camden Arts Centre

    • Arts and Culture
  • Burberry

    Burberry

    • Fashion and Textiles

Work history

Currently

Mar 2020
  • London, United Kingdom
  • Part Time
  • To ensure the security of the works in whichever gallery/galleries they are based, offer a welcome to visitors, sell tickets and help them to get the most out of their visit, answer queries about what events or services the Museum offers, pro-actively promote the Museum’s Membership Scheme and shop merchandise to visitors, keep up-to-date with the Museum’s daily and seasonal events, assist with the daily visitor care routines including health and safety and emergency evacuations as required as well as monitoring the environmental conditions of the galleries.

Currently

Client Liaison

The Restory

Dec 2017
  • London, United Kingdom
  • Full Time
  • Providing secretarial, administrative and logistical support to the senior management team. Helping to provide a praiseworthy experience to our influential client base of HNWs, celebrities, professionals and other people of influence. Monitoring and managing all incoming emails and verbal communication with clients. (i.e. Chatlio, Zendesk, Gmail.) Raising any technical issues with the tech team to identify, develop and implement processes to ensure a smooth sailing user experience. Consolidating all invoices and tracking all receipts. (i.e. Xero Accounting, Stripe, PayPal). Office management. (ordering supplies maintaining facilities.) Logistics management. (facilitating collections/returns, booking couriers, tracking shipments, monitoring customs clearance.) Acquity Scheduling, Addison Lee, DHL, Gophr, Pedals)

2019

Pass Administrator

Frieze

Sep 2019 - Oct 2019
  • London, United Kingdom
  • Full Time
  • Dealt with internal staff, sponsors, contractors, suppliers and caterers, ensuring the right passes are issued prior to and during the duration of the art fair, used Cloud Accredit software to issue passes for attendees, general office administration, including data entry and management.

2020

Front of House Volunteer

Camden Arts Centre

Dec 2018 - Mar 2020
  • London, United Kingdom
  • Part Time
  • Provided a friendly welcome to visitors and answering any questions about the exhibitions, invigilated the gallery space, providing crucial object and site security, planned and conducted, guided Tours for visitors in relation to the current exhibition, recorded visitor numbers and satisfaction levels using the Daily Report sheet, fed back any visitor views and security or health and safety issues to senior staff. Attended and provided support at private views, invigilated 9 exhibitions between 2018-2020.

2018

Pass Administrator

Frieze

Sep 2018 - Oct 2018
  • London, United Kingdom
  • Full Time
  • Dealt with internal staff, sponsors, contractors, suppliers and caterers, ensuring the right passes are issued prior to and during the duration of the art fair, used Cloud Accredit software to issue passes for attendees, general office administration, including data entry and management.

2017

Pass Administrator

Frieze

Sep 2017 - Oct 2017
  • London, United Kingdom
  • Full Time
  • Dealt with internal staff, sponsors, contractors, suppliers and caterers, ensuring the right passes are issued prior to and during the duration of the art fair, used Cloud Accredit software to issue passes for attendees, general office administration, including data entry and management.

2017

Sales Associate

Selfridges

Aug 2017 - Dec 2017
  • London, United Kingdom
  • Full Time
  • Drove sales, provided the highest possible customer service and experience, strived to meet and exceed monthly KPI’s and Net Promoter Scores, provided adequate knowledge of various designer brands across departments.

2017

Gallery Assistant Intern

Contini Contemporary

Jan 2017 - Apr 2017
  • London, United Kingdom
  • Internship
  • Greeted visitors and interface with the public, handled incoming phone calls, assisted with gallery openings and events, helped with art fair preparation, exhibition, and sales/press and proofreading articles, helped with mailing and database maintenance, helped with social media (i.e. Facebook, Twitter, Instagram, gallery website), conducted independent research daily, supported with the organising of events and helping at openings, assisted with general gallery errands.

2016

Specialist

Apple

May 2015 - Jan 2016
  • London, United Kingdom
  • Full Time
  • Created a unique and friendly customer experience in-store, demonstrated and shared adequate knowledge of Apple’s hero products with customers, to enrich lives and maintain brand loyalty. Assisted with troubleshooting of faulty products and answering general queries in relation to Apple devices in-store, during customer interactions.

2012

Sale Associate

Burberry

Dec 2014 - Dec 2012
  • London, United Kingdom
  • Full Time
  • Providing customers with the highly personalised service whilst incorporating the Burberry core values, being a brand ambassador by cultivating relationships with new and existing clients whilst maintaining a client book, executing all sales initiatives driven by Managers, converting non customers to loyal Burberry customers by creating in-store iconic moments , working in partnership with Burberry Private Clients team to maximise sales with VIP clients and to provide a highly personalised seamless service for all BPCs in-store or off-site, demonstrating expertise in styling and wardrobe for all occasions with luxurious Burberry apparel, leather goods and accessories, providing customer alternatives (i.e. additional complimentary items, up selling, outfit building) overcoming objections and providing after sale care (i.e. complimentary alterations/ repairs). Applying specialist product knowledge on core products and best sellers, Maintaining the highest standards of Visual Merchandising in accordance to strict VM guidelines, proactively training new employees on Men's RTW collection, also actively attending weekly in-store staff training sessions in regard to Burberry service and productivity, striving to increase UPT, KPI's, AUR's on a weekly basis, writing in-store reports, processing payments of various kinds (i.e. Union Pay, AMEX) as well as using iPad as a tool to increase profit and show the latest runway collections/campaigns via live stream on Burberry’s World Store. Using clienteling as a means to capture new or existing customer data, using specialised apps in accordance with Burberry (i.e. SAP, RFID technology, Customer 1-2-1.)

2012

Sale Associate

Burberry

Nov 2011 - Jan 2012
  • London, United Kingdom
  • Full Time

2011

Sale Associate

Selfridges

Dec 2010 - Aug 2011
  • Manchester, United Kingdom
  • Full Time

2009

Sale Assistant

Monsoon Accessorize

Nov 2007 - May 2009
  • Bluewater Pkwy, Dartford, Greenhithe DA9 9ST, UK
  • Full Time
  • Liaising with clients in all area of sales, meeting personal set sales targets through additional sale strategies, stocking, applying specialist product knowledge in or to maximise sales, provide customers with exceptional shopping experience.

Education

Currently

History of Western Art: Medieval to Modern

Sotheby's Institute of Art

Oct 2019
  • London, United Kingdom
  • History of Western Art: Medieval to Modern - Looking at Western Art between the twelfth and mid-sixteenth centuries. Term 1: Medieval to Renaissance *Gothic Art and Architecture: Faith Made Real *The Northern Renaissance: New Materials, Subjects and Thought *The Early Italian Renaissance: Mathematics and Nature in a Changing World *Leonardo: Art, Science and Patronage *Michelangelo: Florence, Rome and the Medici *Raphael and His Legacy: The Grand Manner *Titian and the Venetian Renaissance: Money and Materials in La Serenissima *Mannerism: The Exaggeration of Nature in the Late Renaissance Term 2: Baroque to Romanticism *Caravaggio and His Followers *Art and Architecture of the Counter-Reformation *Art and Absolutism: The Baroque in Britain and Europe *The Dutch Golden Age *The Rococo *Neoclassicism *Romanticism in Europe *Romanticism in Britain Term 3: Impressionism to Modernism *Realism in Europe *Impressionism Part I *Impressionism Part II *Post Impressionism *Cubism and Fauvism *Futurism and World War I *Dada and Surrealism *Abstract Art and Inter-war Design

2016

Arts Plastiques

Université Paris 8

Jan 2016 - May 2016
  • London, United Kingdom
  • ERASMUS student exchange programme *Encres - 14/20 - (C) *La Peinture a I'Huile comme la Sardine est a l'Huile - 14/20 - (C) *Dessin come I'Ecriture - 16/20 - (B) *Le Dessin Comme Processus dans la Constrction Picturale - 16/20 - (B) *Livre d'Enfant Illustré - 16/20 - (B) *Total Peinture - 16/20 - (B) ECTS: 30 Credits

2017

Sep 2014 - Jun 2017
  • London, United Kingdom
  • The course looked at the modern art form of a broad range of art practices using studio space and theoretical knowledge.

2012

Foundation Diploma in Art and Design

University for the Creative Arts

Sep 2011 - Jul 2012
  • Epsom, United Kingdom
  • * Foundation Diploma Art and Design * UAL Drawing Award.