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• Daily logging of Quality Assurance issues relating to the processing of invoices, internal or external, and monitoring these issues until they are resolved • Daily logging of invoices • Creating and updating documents such as process documents (VISIO), organisational charts (VISIO), templates and brochures • Managing and updating data systems, and assist to ensure data is collated on time e.g. Compliance matrix – A monthly database of compliant and non-compliant properties in relation to remedial works • General administration tasks E.g. monitoring and circulating incoming emails or dealing with general enquiries via phone and email • Assist in the development and modification of systems (e.g complaints processes and quality assurance issues log) to promote improvement and suit a changing structure of the Property & facilities department. • Organising and creating welcome and induction documents for new starters to the department. • Aid in the transition of contracted services such as a switch in energy suppliers
• Work autonomously to ensure the day-to-day running of the practice, front desk administration and diary management. • Being the first point of contact for clients, as well as building a good rapport with clients and staff. • Management of new referrals and new patient bookings. • Organising and analysing data regarding new referrals to the practice (Excel) • Management of invoicing & receipting of consultations • Assist in ensuring patient records and files are managed confidentially and efficiently • Facilitating compliance with Medicare (NHS) • Responsibility for correspondence with referring practitioners in regards to patients. • Assist in ongoing practice marketing strategies (e.g. newsletters, twitter, mail-outs to referrers, and website maintenance and updates) • Scoring client questionnaires, (e.g. Schema Mode Inventory, DASS, YSQ)