Courtney Loizou

Quality Assurance Assistant

  • LocationLondon, United Kingdom



  • Administration
  • Assistant
  • Customer Support
  • Data Entry
  • Email Handling
  • Event Planner
  • Office Management

Work history


Quality Assurance Assistant

The Salvation Army

Feb 2016
  • • Daily logging of Quality Assurance issues relating to the processing of invoices, internal or external, and monitoring these issues until they are resolved • Daily logging of invoices • Creating and updating documents such as process documents (VISIO), organisational charts (VISIO), templates and brochures • Managing and updating data systems, and assist to ensure data is collated on time e.g. Compliance matrix – A monthly database of compliant and non-compliant properties in relation to remedial works • General administration tasks E.g. monitoring and circulating incoming emails or dealing with general enquiries via phone and email • Assist in the development and modification of systems (e.g complaints processes and quality assurance issues log) to promote improvement and suit a changing structure of the Property & facilities department. • Organising and creating welcome and induction documents for new starters to the department. • Aid in the transition of contracted services such as a switch in energy suppliers


Practice Manager

The Good Mood Clinic

May 2015 - Dec 2015
  • • Work autonomously to ensure the day-to-day running of the practice, front desk administration and diary management. • Being the first point of contact for clients, as well as building a good rapport with clients and staff. • Management of new referrals and new patient bookings. • Organising and analysing data regarding new referrals to the practice (Excel) • Management of invoicing & receipting of consultations • Assist in ensuring patient records and files are managed confidentially and efficiently • Facilitating compliance with Medicare (NHS) • Responsibility for correspondence with referring practitioners in regards to patients. • Assist in ongoing practice marketing strategies (e.g. newsletters, twitter, mail-outs to referrers, and website maintenance and updates) • Scoring client questionnaires, (e.g. Schema Mode Inventory, DASS, YSQ)



Bachelor of Arts (psychology

University of Wollongong

Mar 2010 - Nov 2013
  • Psychology


Higher School Certificate

Bethany College

Feb 2003 - Nov 2009