Work history
Quality Assurance Assistant
• Daily logging of Quality Assurance issues relating to the processing of invoices, internal or external, and monitoring these issues until they are resolved
• Daily logging of invoices
• Creating and updating documents such as process documents (VISIO), organisational charts (VISIO), templates and brochures
• Managing and updating data systems, and assist to ensure data is collated on time
e.g. Compliance matrix – A monthly database of compliant and non-compliant properties in relation to remedial works
• General administration tasks
E.g. monitoring and circulating incoming emails or dealing with general enquiries via phone and email
• Assist in the development and modification of systems (e.g complaints processes and quality assurance issues log) to promote improvement and suit a changing structure of the Property & facilities department.
• Organising and creating welcome and induction documents for new starters to the department.
• Aid in the transition of contracted services such as a switch in energy suppliers
Practice Manager
-
• Work autonomously to ensure the day-to-day running of the practice, front desk administration and diary management.
• Being the first point of contact for clients, as well as building a good rapport with clients and staff.
• Management of new referrals and new patient bookings.
• Organising and analysing data regarding new referrals to the practice (Excel)
• Management of invoicing & receipting of consultations
• Assist in ensuring patient records and files are managed confidentially and efficiently
• Facilitating compliance with Medicare (NHS)
• Responsibility for correspondence with referring practitioners in regards to patients.
• Assist in ongoing practice marketing strategies (e.g. newsletters, twitter, mail-outs to referrers, and website maintenance and updates)
• Scoring client questionnaires, (e.g. Schema Mode Inventory, DASS, YSQ)
Skills
- Administration
- Assistant
- Customer Support
- Data Entry
- Email Handling
- Event Planner
- Office Management
Education
Bachelor of Arts (psychology
-
Psychology
Higher School Certificate
-