Join The–Dots

Cris Saunders

Senior Product Owner / Manager

  • Create New List

Join our Pro Plan to message Cris

You can only message people who are following you. If you’d like to message this person, simply join our Recruiter Pro Plan.

  • LevelSenior
  • LocationLondon, United Kingdom
  • AvailabilityLocked Pro Plan feature
  • ProfessionsProduction & Project Manager - Web & Digital Producer

About me

I'm a certified Scrum product owner who is passionate about Agile & creating the best digital user experiences for customers. In early 2014 I moved back to the UK & became a Senior Online Customer Experience Manager/Product Owner at Since last March I've been informally performing the tasks of Head of My Sky.? ?I have over 16 years multiplatform experience working within the broadcasting industry, 9 of which were in TV production with the BBC, FOXTEL, Granada, FremantleMedia and Australian networks ABC & SBS. ? At Sky I set the roadmap for 2 multidisciplinary Agile scrum teams - consisting of 4 pairs of development streams & 2 scrum masters. I use analytics to drive business decisions and ensure all journeys are built with a thorough understanding of customer needs & behaviours. I identify & prioritise units of work for the team’s weekly sprints - clear in the knowledge of which units of work align the most to the business KPI’s. Whilst Executive Producer of I led a production team of 8 & was responsible for digital product development, the editorial strategy & online production. I developed & delivered: an e-commerce Online Sales portal; content strategies; content management solutions; commissioned specialised content; key campaign microsites as well as various other multiplatform digital projects. ?I approach my work with passion, commitment and creativity whilst striving to achieve a positive solution driven environment. A key strength of mine is envisaging the big picture whilst not losing sight of the detail required to deliver results – especially when the big picture changes!?? I have thrived in a variety of challenging situations and am always keen to embark on my adventures armed with a sense of fun & a smile.


  • Digital Media
  • Account Management
  • Budgeting
  • Marketing
  • Problem Solving
  • Production Management
  • Project Management
  • Strategy
  • Website
  • A Friendly Can-do Attitude
  • Production Devlopment
  • User Exerience
  • Agile Product Management
  • APP Production
  • User Experience Analysis

Work history


Senior Online Product Owner


Feb 2014
  • Responsible for My Sky: the logged in customer area of • Setting the roadmap that provides customers with a great user journey; enabling them to achieve their goal quickly & easily, whilst supporting business KPI’s • Using analytics to drive business decisions and ensure all journeys are built with a thorough understanding of customer needs & behaviours: o Use Adobe Analytics on a daily basis to track and measure all aspects of data & use the results to drive product enhancements o I gather learning’s via user testing, session-cam, user surveys, Live Chat’s & combine with business solutions to create strategic business cases & product requirements • Project Management to support the delivery of a number of complex Agile projects to meet business KPI's. Successes have included: o Transforming the customers experience with responsive design o Creating a CRM plan to continually optimise the logged in customer UX o Launching brand new journeys that fit with the changing needs of our customers • Setting the team agenda with consultation from senior stakeholders, subject matter experts & technology delivery teams. This culminates in ensuring end-to-end customer journeys have elegantly easy transitions between online/offline channels including call centres/Live Chat • Planning all resources, (delivery, UX, design & editorial), essential for all projects, whilst determining dependencies & impact on concurrent projects • Lead a multidisciplinary Agile scrum team • Identifying & prioritising units of work for the team’s weekly sprints and development-planning sessions; clear in the knowledge of which units of work align the most to the business KPIs • Daily assessment of development, UX, design & editorial tasks/backlog, along with re-prioritising & re-scoping as required • Work closely with UX and design to create an experience that is compelling, accessible, simple, discoverable & that works holistically within the rest of the sites UX & the Sky Service App


Executive Producer & Product Owner


Feb 2015 - Dec 2013
  • In addition to EP tasks - acted as Digital Product Manager Feb ’12 – Feb ’13 Responsible for Foxtel’s online production & editorial processes Led a team of 8 online producers, designers & writers Accountable for developing projects to increase market penetration through: o Developed & delivered an e-commerce Online Sales portal o Set strategy and roadmap objectives to support business KPI’s o Gathered business requirements, produced functional specs & wireframes o Planned resources & determined dependencies on projects • Implemented change management, in response to business strategy, drove improvements across all online channels, including the e-commerce Sales portal • Developed & delivered long term content strategy, incorporating: content component’s of substance & structure and people component’s of workflow & governance • Collaborated with stakeholders to ensure on-time delivery of campaigns in-line with events & strategic deadlines • Proposed multiple opportunities to generate revenue via Online sales • Identifying areas of innovation within existing CMS functionality to respond to business needs as well as trends in social media • In depth knowledge of UX best practices with extensive experience in website optimisation • Responsible for management of website design • Led the online production team through the successful integration of two company websites, as part of a corporate merger: o Facilitated content transfer o Ensured customer migration UX was not negatively impacted o Identified scope for rebrand & managed execution • Playing a key role in the development of a new website & CMS, requiring: o Proof of concept for new CMS o Preparing processes/documentation for migration of content o Complex stakeholder consultation including external suppliers o Creating vision for holistic UX & responsive design o Thorough understanding of customer needs & behaviours, with the ability to respond with sophisticated user journeys


Senior Interactive Producer & Digital Product Manager


Jun 2008 - Jul 2011
  • Produced Interactive TV apps including; multi-view mosaics, votes, overlay games/quizzes & bespoke projects for Foxtel set top boxes • Compiled business cases for new interactive applications & responsible for their project management • Wrote business requirements & functional specification documentation for new applications • Managed external vendors & partner relations – including; OpenTv, NDS, Emuse, TwoWay, Visiware, Sky News Australia, FOX Sports, MTV, Disney, Nickelodeon, FOX8, Weather Channel, Comedy Channel & the Lifestyle Channels


Producer & Production Manager


Nov 2006 - Jun 2008
  • • Successful delivered weekly Online program The Movie Show - on budget & on schedule for 2 series • Produced Online segments (researched/interviewed/shot/scripted & FCP edited) • Supervised filming locations, contracts, administration, financial & technical aspects of production • Managed a team of production staff • Ensured delivery of 9 Eps of Nerds FC S2 for SBS Channel on budget & on schedule • Supervised filming locations, contracts, administration, financial & technical aspects of production


Producer & Production Manager

SBS TV Australia

Aug 2002 - May 2006
  • • Production managed Movie Show, Inside Film Awards, So Frenchy So Chic & Rockwiz • Segment produced (researched/interviewed/shot/scripted & FCP edited) • Compiled annual budget & facilities bid and monitored these throughout the year • Ensured successful delivery of all projects to schedule & on budget • Organised Movie Show coverage of International Film Festivals (incl. travel/crews/facilities) • Co-ordinated Outside Broadcasts for domestic Film Festivals (incl. OB/crews/travel) • Managed production support staff ----------- • Production managed Dateline, Insight & The Business Show • Compiled the annual Budget & Facilities Bid and monitored these throughout the year • Successfully delivered all projects to schedule & budget • Presented monthly reports to management • Organised domestic and international studios/crews/satellites • Co-ordinated post production schedule • Managed production support staff



Licence: Erasmus Student

Aix Marseille University. France

Feb 1996 - Feb 1997
  • Licence: ERASMUS student of Film and Documentary


Film, TV and Digital Media

University of Lincolnshire Humberside. UK

Feb 1994 - Feb 1998
  • Bachelor of Arts with Honours