Senior business professional with 9+ years of international banking experience in Payments&Cash Management and Commercial fields with primary focus on product management for online banking products, project management, pricing, documentation, legal and compliance, strategy and product knowledge.
• Managed PCM product offering, with primary responsibilities for pricing, strategy, documentation and product knowledge • Product owner responsible for developing, maintaining, rationalising and harmonising commercial products and services with purpose of supporting sales targets • Identified, analysed and resolved risks and issues together with project team and stakeholders • Key product management resource with regard to product knowledge and solving incidents • Initiated, realised and implemented product development: business cases and requirements, sign-off of functional specifications as well as end results of projects • Performed Product Life-cycle exercises. Aligned with Payment Services Directive programme and Single European Payments Area • Ensured timely completion of assigned projects to support profitability across ING Commercial Banking product line distribution
Coordinated development of entire Life-cycle of new releases for ING Online • Project collaboration with all project team members and involved departments in regards to development of ING online products and services • Maintained and updated internal database of legal contracts, new documentation and procedures with all clients and suppliers involved in ING online products and services portfolio • Monitored and reviewed project cost and budget; decided on human resources roles and responsibilities within project • Communicated and managed relationships with third parties involved in projects • Project support to sales teams for development of custom designed online products and services for existing and potential clients
• Prepared, developed and monitored training documentation execution for resources involved in project plan • Coordinated support offered to all team members for entire product and services portfolio