I am an Italian UX and Product designer, certified in project management, skilled at diagnosing under performing process and products and addressing related issues with effective and strategically aligned design creative ideas and solutions.Locked Pro Plan feature
As UX specialist presented and defended designs, built stakeholder alignment and lead specific research. ‣ Conducted user interviews, identified user needs and wishes, built a Axure prototype to redesign different section of a National Institute for Insurance’s portal ‣ Redefined user interactions either for revamped or new designed applications ‣ Designed and prototype BI dashboards with the aim to visually communicate data.
Developed content strategies based on client’s business objectives and consumer insights Identified gaps in existing content and opportunities for the expression of the communication strategy through messaging and visual content
7 Months Career break Completed a UX design immersive training program at General Assembly in Santa Monica, CA.
• Conducted product and project management activities to support all aspect of the design process of a digital loyalty program based on WEB & App of a large retail clinet. This includes coordinating the developers team, the graphic designers, and the client’s legal and digital marketing department. In addition my role was making sure that everyone and everything was aligned with the project plan. •Supported client PMO for managing the Change Request process of CRM systems. • Designed the change management programs • Coordinated and managed the risks and controls review of the internal control system for financial reporting • Designed and developed a KM change management, communications & marketing program •Responsible for monitoring metrics to optimize existing tools with a data-driven approach.
Agile & Lean UX, Qualitative Research, Quantitative Research User Interview, Market Research, Competitive & Comparative Analysis, Heuristics Evaluation, Card Sorting, Concept Mapping, Creating Personas, Customer Journey, User Flow, Site Maps, Sketching, Wireframes, Mockups, Prototypes Usability Testing, A/B Testing, Data Analysis