Crystal Russell

Client Engagement Coordinator

  • LocationRichmond, United Kingdom

About me


I am looking for a role in administration or coordination with transferable skills to my current role as Client Engagement Coordinator. I am, however, trying to make the move away from training to a more creative setting. My work is very demanding as I schedule global rollouts, and I love the challenge, but training is not my passion. I have started an interior design blog, and design is what makes me happy. Even an administrative role in such a setting would be a move in the right direction. At the end of the day, I only want to be a team and work hard for an industry and craft that I respect.



  • Administration
  • Data Entry
  • Email Handling
  • Reception
  • Excel
  • Powerpoint
  • Word
  • Project Time Management
  • Outlook Publisher
  • Deadline Driven
  • Client Communications and Deadlines
  • Detail Orientated
  • Project Administration
  • Workshop Organisation
  • Workshop Planning

Work history


Client Engagement Coordinator

Imparta Ltd

Aug 2014
  • Workshop Coordination • Successfully schedules UK and global roll-outs, managing to tight timelines and resources. Faculty Management • Receives constant positive faculty feedback – Maintains a 90%+ in the faculty satisfaction post-delivery forms as part of my objectives. Project Management • Manages key milestones and deliverables from scoping to post-delivery; ensuring deadlines are met. AREAS OF EXPERTISE • Respond in a timely manner to scheduling requests from clients. • Ensure that platforms/tools such as the ILS and i-Coach reflect the correct deliverables. • Communicates internally to confirm that prework, and simulations are launched promptly. • Responsible for action and risk logs • Worked closely with Internal faculty and Design/Development Teams to execute logistic support, including domestic and international travel arrangements. • Knowledge of international visa applications. • Quality assurance check on distant workshop materials and documents. • Coordinates Subject Matter Expert calls between key stakeholders and designers.


Receptionist & Executive Assistant

Imparta Ltd

Jun 2013 - Sep 2014
  • • Lead Generation support; streamlined the planning of successful networking and corporate events to generate new business opportunities. Ensured that events complied with budget and timescales. • Arranged regular forecasting sessions for the Sales Team. • Proven reliability; role constantly evolved to include additional responsibilities. ADMINISTRATIVE ABILITIES • Skilled in setting up internal and external conference calls (Lync) and WebEx sessions. • Proficient in Microsoft Office components such as Word, Excel, and PowerPoint. • Particular expertise in Microsoft Outlook for sending emails and setting up meetings, calls and tasks. • Provided full support to Heads of Sales and Customer Service; including reconciling monthly expenses and diary management. • Generated CRM reports for board meetings. • Liaised with Finance Department to reconcile payable invoices to purchase orders.



MSc Crime Science

University College London

Aug 2010 - Aug 2011


    MA(hons) History of Art and Psychology

    University of St Andrews

    Sep 2003 - May 2007