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• Developed communication and social skills. • Delivering the optimal customer service for all clientele.
• Liaising with clients and assisting Client Liaison Executives. • Locating files on Viia/Diamonds data-base system; checking and managing stock for client specification before sending them on for further inspection. • Direct contact with Deluxe Burbank California, in dealing with enquiries and issues. • Using various programmes for different file formats, aspect ratios and wide ranges of file elements.
• Operating the company’s library data-base system with Xytech. • Liaising with clients in bookings; logging job sheets and orders for the CMR department. • Training and supervising new additions to the team, adhering to company policies and standards and protecting client and company confidentiality. • Delivering various tape formats to other companies within the industry.
• Organising stock to meet company standards and suit current local market, keeping up to date with product knowledge for customer benefit. • Cashier, order processing and customer service duties. Promoting sales and ensuring customers were approached, advised and helped with any queries during visit. • Using effective teamwork to achieve targets. Working independently but reporting to manager on target goals and completion of duties when necessary.
Education and French
Key Skills Level 2 & 3 ICT certificates from Oxford and Cambridge University