I am a highly motivated, achievement focused, self-starter who is passionate about pursuing a career in social media and the creative industry. From my time in education and employment I have gained a diverse range of transferable skills that will assist me in achieving my future career goals and becoming an asset to future employers. With published original content online, proficiency in a variety of software packages and profound social media knowledge, as well as a thirst for self improvement, I am the ideal candidate to invest in.
Work history
Senior AdvisorASOS
Watford, United KingdomFull Time
This role requires coaching and supporting a team of 10 advisors, providing them with tools to deliver exceptional customer service. I Identify areas of development within the team and share insights of this to management as well as the advisors themselves. I am responsible for releasing comms to the team as and when needed, leading daily huddles, providing updates and reporting data back to my team.
AdvisorASOS
Watford, United KingdomFull Time
ASOS plc is a British online fashion and cosmetic retailer. The company was founded in 2000 in London, primarily aimed at young adults. The website sells over 850 brands as well as its own range of clothing and accessories, and ships to over 200 countries from fulfilment centres in the UK, US and Europe.
This role requires handling customers across channels like Facebook and Twitter. Customer queries are always aimed to be solved with first time resolution while achieving KPI’s, maintaining excellent quality and meeting daily productivity targets. I am also required to work and collaborate with diverse colleagues across customer care to identify and highlight important trends in customer contact. Overall, I am authentic whilst interacting with customers, brave with my values and knowledge, and incredibly creative with my responses as well as language.
While completing my own role I have also worked with and shadowed a number of various teams within Customer Care including the content team at ASOS. In my own time I have created original content for all of Customer Care as well as created training packs for competencies and new systems which are rolled out to customers. I have additionally learnt how to use a range of systems such as Gnatta and Oracle to analyse customer contact and I have learnt how to reduce this contact with Help Pages content.
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Skills
- Fashion
- Writing
- Word
- Efficent
- Motivated
- A Consistent Team Player with Strong Customer Service Skills
- Organisational
- Reliable
- A Friendly Can-do Attitude
- A Good Team Player
- Analysing
- Creative and Innovative
- Punctual and Proffesional Person
- Prioritisation
- Communication
- Data Analysis
- Social Media
Education
K
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PsychologyKingston University
- Kingston upon Thames, United Kingdom
Awards
Creating digital contentFutureLearn
To achieve this award, three Certificates of Achievements were gained. These included, ‘How to Create Great Online Content’, ‘Create a Professional Online Presence’ and ‘Create a Social Media Campaign’. Visit below link to see achievements and read more:
https://www.futurelearn.com/awards/ ofvlwh5T
T
Digital literacy: succeeding in a digital worldThe Open University