A trustworthy, dedicated Administrator who is well suited to PA and Team Assistant duties and has extensive experience in a variety of creative organisations. Passionate about helping others and always performing tasks in a sensitive and tactful manner. Very flexible all-rounder, always willing to learn and fit in with a team. Has previous experience of working with staff members at all levels and known for having a helpful and positive nature, even when working under pressure.
I manage the front of house area by greeting all external guests. It is essential that the area is presentable at all times so I maintain this throughout the day by monitoring cleanliness levels and reporting any other issues to Facilities, Security or IT. Internal staff contact me to book meeting rooms and it is my responsibility to ensure that there are no clashes. I use my excellent telephone manner when directing incoming calls and booking in visitors for meetings. Efficient customer service skills and tact are needed when calls about complaints are received. I have implemented new procedures for logging complaints and dealing with lost property. I also assist the Facilities team by allocating Helpdesk calls to them quickly so that they can be answered efficiently. When the team need support, I help by creating and maintaining databases for them. I also help by presenting the information in excel charts. I often take team meeting minutes when required.
I was employed as a freelance florist to help the team make flower arrangements for weddings and high profile events across London. I also helped coordinate the studio by keeping a log of supplies that are running low and making sure they were ordered. I was asked to deal with debt chasing which involved accuracy when checking invoices against bank statements and excellent communication skills when following up with clients about outstanding payments. I used my customer service skills when responding to customer orders, ensuring customers process their payments and provide all necessary address details for the recipient of the flower order. I then communicated what orders need to be made to the team. I also made arrangements for weekly contracts.
I worked at Pure Sports Medicine sports injury clinic on an ad hoc basis alongside my floristry work. I greeted all visitors and informed the specialists of their arrival and offered them any beverages or additional assistance. I would then book them into the online database and take payments after their treatment were completed. It is important that the front of house area was kept clean and tidy and that all drinks and business cards were replenished. I ensured that I was extremely well presented at all times and that I maintained a high standard of verbal and written communication to staff members and clients, which I feel helped in the smooth running of the department.
I set up this company with the help of the Princes Trust Scheme, to design luxury flowers for weddings, events and special projects. On a daily basis I communicated with customers, taking care of all other aspects of the business such as administration, book keeping, promotion and marketing. Using my initiative, I prioritise to complete jobs in a timely manner. I am responsible for the creation, design and maintenance of my website and generating interesting commissions. During the Christmas period I hold Christmas markets where I sell wreaths and other decorations. I also hold flower arranging workshops for contacts I have gained via social media and word of mouth. This is now scaled down as a hobby that I practice occasionally.
My main role at the Academy was to use my communication skills by efficiently providing course information to people enquiring about jewellery courses by phone and email. I used my administration skills when managing the student databases, coordinating the course timetable, taking payments for courses and raising PO’s. I would also promote the courses at various trade and recruitment events. The level of customer service I provided was consistently high when speaking to students and giving tours of the studios. I was also heavily involved in managing the website content and contributing to the continual revision and development of marketing materials.
I provided excellent customer service to meet the high standards of Harrods. I would use my creative background when merchandising jewellery pieces and give advice on colours and shapes to customers. I would check stock levels and liaise with buyers on a regular basis by updating them on weekly sales trends and stock replenishment.
Assisting the Account Manager, I achieved a full press portfolio of coverage for the brands I promoted by pitching stories and products to journalists. I would respond to sample requests by email, take showroom appointments with stylists and create weekly press reports.
Course given while on Princes Trust Scheme
Business and flower design course
All aspects of product design, and development
Foundation course in art and design relating to fashion
A Level- Fine Art A Level- Italian