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I am a quick learner who can absorb new ideas and can communicate clearly and effectively when working with people of all levels. I pride myself in the ability to stay self-motivated and able to contribute effectively to a team by making a real and measurable difference to the bottom line. I am looking to join a company where I will be surrounded by like-minded individuals to jointly strive to break records and deliver excellence within a culture that is built on honesty, passion, respect and recognition
• Meeting and exceeding set category and store sales targets. • Embodying brand ethics whilst providing excellent customer service through tailored sales techniques. • Executing strategic plans to maximise brand potential through strong story telling skills. • Analysing the brand and competitors performance to identify S.W.OT’s. • Maintaining and developing relationships with existing customers in person. • Listening to customer requirements and presenting appropriately to make a sale by challenging any objections with an honest view.
Project: Movie Quotes - Movie Quotes, developed on the android platform, provided a quote which the user has to guess what movie it is from. Working as the sole tester, I was responsible for conducting tests based on the specification provided as well as exploratory testing. Duites • Test Plan creation • Test execution progress reporting • Exploratory testing • Defect reporting and management using JIRA • Test analysis, design and execution • Defect follow up with development teams • Test Sign off
• Writing press releases and helping to drive online traffic with web-related campaigns. • Providing Online and Social media strategies solutions to set client objectives. • Script Writing – For Online Channel4 Youth film projects. • Market research of clients industry to provide cutting edges and competitive responses. • Assisting the client in reading reports and analysing data. • Help to plan promotional events hosted by the company's marketing department.
• Provide excellent customer service through phone, e-mail, chat, etc. in timely and accurate manner. • Serve as liaison between customer support team, management and customer to improve customer service and business productivity. • Assist directly or route customers to the appropriate personnel for assistance. • Track, follow-up and resolve customer’s outstanding complaints. • Develop customer service programs in order to promote outstanding service.