Responsible for handling the day to day booking enquiries, one off events, and venue hire outs. Whether it's organising a business lunch, a corporate event, a breakfast for 2, or a wedding reception. I also proactively seek new business whether it's visiting local businesses, attending networking events, or even hosting network events. I deal with clients from the initial enquiry right up to the execution and then collecting feedback after functions.
My role included assisting training and supporting team members throughout the whole season, focusing on sales tactics and objection handling, psychology, product, club, events and local area knowledge, tickets and packages. To promote our Rebels boat parties and the best parties/events on the island and to push club ticket sales as well as open bars at Tantra Bar in Playa D’en Bossa (official pre – party venue for Amnesia, Sankeys, Pacha and Destino). Also to work closely with Viva Music and support Viva Warriors which is a night that Capadi Co- hosts every Sunday at Sankeys Ibiza.
* Plan, prepare, set up, attend initial meetings, co-ordinate and execute weddings: The whole operation of functions. * Duty Manage the building during events & support the coordination of various events from weddings to parties. * Communicating with clients regarding details of their bookings & whatever they desire from our services. * Communicate with other staff/departments/external companies, on requirements of bookings. * Meet & show clients around the building & to be their contact from initial enquiry to completion of the event. * Seek & develop new bookings. * Seek & receive feedback on hires. * Wedding Marketing activities: Using social media, Wedding Listings, Attending and arranging Wedding Fayres, reaching out to different retailers in the industry. * Deal with all financial transactions ie booking fees, invoices, payments and contracts. * Arranging and fronting meetings. So far I have met with over 15 couples, showing them around the venue, helping them visualize their big day, contacting suppliers/distributors, tailoring all aspects to their needs, dealing with budgets, setting up the wedding & finally executing and co-ordinating the wedding from start to finish. I have worked on weddings that range with guest attendances from 60 to 300 people. I am fully confident & capable of dealing with demands that occur, to ensure the client has the best wedding experience they can imagine. I am also involved with improving our Marketing to increase demand for our services.
I was promoted onto the Management development programme after completing a series of activities introduced in store that had achieved excellent results. These activities included, creating & completing surveys from customers & colleagues; arranging & organising in-store events & ensuring the event was successful from start to finish; contacting suppliers directly & re-ordering inventories; having full responsibility of managing and running a department smoothly & efficiently without any issues. * Ensure availability is consistently high, inventory is accurate & efficient. * Re-supplying inventories, investigating any inventory issues that occur. * Selected to train new employees, teaching them "what a good job looks like", ensuring they are confident & integrated into their new working environment. * Teaching new employees the job process & skills they will need to produce excellent service. * Trained in Customer Services dealing directly with customer demands, enquiries or complaints. * Fully trained checkout colleague, required to serve customers in a friendly & professional manner. * Covering shifts for co-workers, emphasising reliability & co-operation.
* Pre organizing, & selecting the products, accessories & furnishings that are required for the events. * Overall responsibility for ensuring service & products are provided & set up is performed to the high standards that the company expects. Set up includes ensuring the client is fully satisfied. * Engaging with clients, gaining a full understanding of their needs & desires, to fulfil their expectations, demonstrating high levels of communication and understanding.
* Attending wedding fayres to promote the products & services the company offer. * Conversing with potential clients & finalizing bookings. * Attended three wedding set-ups, learning how the company operate & gaining knowledge on this sector. * Invited back to further my experience during the August wedding season.
* Full responsibility of dealing with promotions: encouraging prospective customers, endorsing the venue & offers available to help the business to create revenue. * Developing marketing strategies. * Collecting entry fees & ensuring the money was consistently safe.
Miss Wales Finalist 2015
Duke of Edinburgh