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I have spent several years performing, recording and touring with various artists, and during this time I have also gained customer service, front of house and administration experience having worked for different organisations across the non-profit and corporate sectors. In 2013 I decided it was time for a change, and so in 2016 I completed a bachelors degree in Popular Music from Goldsmiths University, London. This gave me the opportunity to write, perform and produce my own material, through music and visual art. My aim is to gain experience within the music industry as I have a keen interest in music media and live event production and I believe that my past experience has enabled be to gain many transferable skills that I am able to bring to my next career role.
Serving customers, processing payments and checking age restricted goods before purchase. Sainsbury’s to you – Picking/packing customer orders within a set time. Adhering to food hygiene standards, picking the best quality products ensuring they are within date and are packed appropriately to avoid damage or cross contamination.
Representing the University at Higher Education fairs, giving talks to prospective students, visiting schools, helping to set-up on open days/concerts/events, giving tours of the university and assisting with school workshops.
I managed the music and film department, helping to increase sales, organising stock, logging donations, promoting gift aid, merchandising, cashing-up and training Duke of Edinburgh school volunteers.
Various organisations: - Skills for Care/Groupon/Kaplan Financial/Discount Vouchers - Duties included: - managing the Switchboard/Organising deliveries/Managing meeting rooms/Booking exams/Arranging catering, travel and accommodation/General Admin
Front of House Customer Service – Based within the UK and European sales teams, responding to inquiries via phone and email. Managing the switchboard as well as invoicing for both teams. First Impressions scheme – contacting customers interested in the test-drive scheme. Discuss microphone options, take card details, run credit checks and ship the product to customers.
Various organisations: - Environment Agency/Leeds Primary Care Trust/Campaign to Protect Rural England/St Mungo’s/ Teaching Awards Trust/Catholic Bishops Conference/Brent Pupil Referral Unit/Commission for Racial Equality - Duties included: - creating recruitment packs/managing the switchboard/organising deliveries/filing/general Admin
Membership Rewards – Based in the Amex European contact centre working in the Membership Rewards department, dealing with reward enquiries and gift ordering. I also worked as a multi-skilled team member, I was trained to receive calls for other departments, including account queries and card activations.
Performing and recording with various independent artists in London, Brighton and Leeds, as well as touring the UK and France. Performed backing vocals for James Owen Fender (Island Records) for his debut tour.
Sales –To promote various products working towards our store and personal sales target.
(2.1) This degree covered the following subjects: Live Performance/Music History/Music Business/Analytical and Contextual Studies/Sonic Arts/Audio Visual Composition/Music Workshop Skills Live Electronics/Outsider Sound and Fringe Aesthetic/Improvisation
(Merit) This course covered the following subjects: Music Business/Music Theory/Live Performance Workshop/Vocal Tuition
(Merit) This course covered the following subjects: Theatre/Lighting/Design/Music/Music Technology/Arts Administration
This course covered the following: English (B) Media and Communications (C)