I have spent several years performing, recording and touring with various artists, during which time I have gained customer service, front of house and administrative experience, having worked for various organisations across the non-profit and corporate sectors. In 2016 I completed a bachelor’s degree in Popular Music from Goldsmiths University, London. The experience gained as a performer has led me to start a master’s degree in 2018 in Events and Experience Management, enabling me to utilise my previous experience whilst gaining new skills and further enhancing my knowledge of live event production. I believe with my previous experience I am able to bring considerable transferable skills into my next career role.
Currently part of a small team with the MA Events and Experience Management cohort organising a student festival at Goldsmiths University, London.
Appointment Management/ corresponding with patients and other NHS organisations/managing patient records/registering new patients/practice administration
Representing the University at Higher Education fairs, giving talks to prospective students, visiting schools, helping to set-up on open days/concerts/events, giving tours of the university and assisting with school workshops.
Serving customers, processing payments and checking age restricted goods before purchase. Sainsbury’s to you – Picking/packing customer orders within a set time. Adhering to food hygiene standards, picking the best quality products ensuring they are within date and are packed appropriately to avoid damage or cross contamination.
I managed the music and film department, helping to increase sales, organising stock, logging donations, promoting gift aid, merchandising, cashing-up and training Duke of Edinburgh school volunteers.
Various organisations: - Skills for Care/Groupon/Kaplan Financial/Discount Vouchers - Duties included: - managing the Switchboard/Organising deliveries/Managing meeting rooms/Booking exams/Arranging catering, travel and accommodation/General Admin
Front of House Customer Service – Based within the UK and European sales teams, responding to inquiries via phone and email. Managing the switchboard as well as invoicing for both teams. First Impressions scheme – contacting customers interested in the test-drive scheme. Discuss microphone options, take card details, run credit checks and ship the product to customers.
Various organisations: - Environment Agency/Leeds Primary Care Trust/Campaign to Protect Rural England/St Mungo’s/ Teaching Awards Trust/Catholic Bishops Conference/Brent Pupil Referral Unit/Commission for Racial Equality - Duties included: - creating recruitment packs/managing the switchboard/organising deliveries/filing/general Admin
Membership Rewards – Based in the Amex European contact centre working in the Membership Rewards department, dealing with reward enquiries and gift ordering. I also worked as a multi-skilled team member, I was trained to receive calls for other departments, including account queries and card activations.
Performing and recording with various independent artists in London, Brighton and Leeds, as well as touring the UK and France. Performed backing vocals for James Owen Fender (Island Records) for his debut tour.
Sales –To promote various products working towards our store and personal sales target.
This masters covered the subjects: The Events Industry/Events and Experience Management in the Arts/Festival Management/Entrepreneurial Modelling/Project Management/Music Management.
(2.1) This degree covered the following subjects: Live Performance/Music History/Music Business/Analytical and Contextual Studies/Sonic Arts/Audio Visual Composition/Music Workshop Skills Live Electronics/Outsider Sound and Fringe Aesthetic/Improvisation
Gained whilst working at Oxfam
Gained whilst working at Audio Technica
(Merit) This course covered the following subjects: Music Business/Music Theory/Live Performance Workshop/Vocal Tuition
(Merit) This course covered the following subjects: Theatre/Lighting/Design/Music/Music Technology/Arts Administration
This course covered the following: English (B) Media and Communications (C)