I have spent several years performing, recording and touring with various artists, and during this time I have also gained customer service, front of house and administration experience having worked for different organisations across the non-profit and corporate sectors. In 2013 I decided it was time for a change, and so in 2016 I completed a bachelors degree in Popular Music from Goldsmiths University, London. This gave me the opportunity to write, perform and produce my own material, through music and visual art. My aim is to gain experience within the music industry as I have a keen interest in music media and live event production and I believe that my past experience has enabled be to gain many transferable skills that I am able to bring to my next career role.
Customer Assistant - Serving customers at the checkout/self-checkout processing payments and checking age restricted goods before purchase. Sainsbury’s to you – As an online shopper I am responsible for picking and packing customer orders within a set targeted time. This includes adhering to food hygiene standards, picking the best quality products for our customers ensuring they are within date and that they are packed appropriately to avoid damage or cross contamination.
This has been a varied role which has included: Representing the university at Higher Education Fairs Doing Campus Tours Open Days Assisting in the Summer School Departmental Tours Setting-up and assisting with events Goldsmiths @ Bestival
My duties included: Creating recruitment packs, Logging and processing donations, Managing the switchboard, Organising deliveries and post, Managing meeting rooms, Handling customer queries, Complaints and Booking exams, For the following organisations: Environment Agency, Leeds Primary Care Trust, Campaign to Protect Rural England, St Mungo's, Teaching Awards Trust, Catholic Bishops Conference, Brent Pupil Referral Units, Commission for Racial Equality, Skills for Care, Groupon, DiscountVouchers.co.uk, Kaplan Financial
I managed the Music and Film department, helping to increase sales, sorting stock, logging donations, promoting gift aid, merchandising, cashing-up and training Duke of Edinburgh school volunteers
Front of House Customer Service – I was based with the UK and European sales teams, responding to inquiries via phone and email. Managed the switchboard as well as the invoicing for both teams. First Impressions scheme – I would contact customers interested in our microphone test-drive scheme. Discuss microphone options, take card details, run credit checks and ship products out to customers.
Membership Rewards - I was based in the Amex contact centre working in the membership rewards department, dealing with rewards enquiries and gift ordering. I also worked as a multi-skilled team member and was trained to receive and handle calls for other departments including account queries and card activations.
Sales –To promote various products working towards our store and personal sales target. Open/closing the store, cashing-up and writing weekly sales reports.
This degree covered the following subjects: Live Performance Music History Music Business Analytical and Contextual Studies Sonic Arts Audio Visual Composition Music Workshop Skills Live Electronics Outsider Sound and Fringe Aesthetic Improvisation
This course covered the following subjects: Music Business Music Theory Live Performance Workshop Vocal Tuition
This course covered the following subjects: Theatre Lighting/Design Music Music Technology Arts Administration
This course covered the following: English Language English Literature Media and Communications
8 GCSE (Including) English (C) & Maths (C)