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I handle needs analysis, training actions: sale and customer support communication, creativity, team building, targeting, performance objectives, motivation. I contribute to define the business strategy, marketing, market analysis.Locked Pro Plan feature
Assisting and guiding customers by providing appropriate solutions to multiple issues on iOS devices.
Assisting and guiding customers by providing appropriate solutions to multiple issues.
✴ Commercial plan building; ✴ Creating the essential marketing plan; ✴ Recovery of latent customers; ✴ Negotiation of a partnership with a one of the most important furniture factories in the luxury Italian market, carrying the company to the main European furniture fairs; ✴ Developed an internationalization plan. ✴ Contributed in high level negotiations concerning financial and real estate operations.
✴Drafted the operations department procedures, in specific complaints, credit and risk operations. ✴Italian and Serbian customer care training : operations, intercultural communication, mindfulness, interpersonal effectiveness, emotional regulation, coaching on the job. ✴ Produced a cost cutting plan.
✴ Founded a credit and real estate brokerage company; ✴ Contributed in high level negotiations concerning financial and real estate operations.
I was in charge of relations with customers concerning buying and selling securities on the main stock and bond markets, both in Italy and abroad.
✴ Achieved important sales target for which I received several awards; ✴ Recruitment and training.
Social security consultant for one of the largest European insurance companies. I created and managed my customer portfolio.
I started as a social security consultant. I built my clients portfolio, with expertise also in non- life insurance. I was the trainer of the new sales staff.
Master Management and business Strategy. Project work: analysis of financial statements, competitors and strategic plan.