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Domenico Roviello

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  • LevelSenior
  • LocationItaly
  • AvailabilityLocked Pro Plan feature
  • ProfessionsSales Consultant - Senior Manager Business Development - Strategist

About me

I handle needs analysis, training actions: sale and customer support communication, creativity, team building, targeting, performance objectives, motivation. I contribute to define the business strategy, marketing, market analysis.

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Skills

  • Business Development
  • Account Management
  • Leadership
  • Sales
  • Client/customer Interaction
  • Customer Acquisition
  • Analysis
  • Problem Solving
  • Empathy
  • Advice

Work history

Currently

Italian Customer Relationship Manager

Teleperformance

Aug 2017
  • Athens, Greece
  • Full Time
  • Assisting and guiding customers by providing appropriate solutions to multiple issues on iOS devices.

2017

Italian and International Customer Relationship Manager

Capita Customer Solutions

Jun 2017 - Aug 2017
  • Łódź, Poland
  • Full Time
  • Assisting and guiding customers by providing appropriate solutions to multiple issues.

2016

SALES AND KEY ACCOUNT DIRECTOR

Novella marmi

Feb 2015 - May 2016
  • Milan, Italy
  • Freelance
  • ✴ Commercial plan building; ✴ Creating the essential marketing plan; ✴ Recovery of latent customers; ✴ Negotiation of a partnership with a one of the most important furniture factories in the luxury Italian market, carrying the company to the main European furniture fairs; ✴ Developed an internationalization plan. ✴ Contributed in high level negotiations concerning financial and real estate operations.

2016

Analyst

First Data International

Jan 2007 - Sep 2016
  • Milan, Italy
  • Full Time
  • ✴Drafted the operations department procedures, in specific complaints, credit and risk operations. ✴Italian and Serbian customer care training : operations, intercultural communication, mindfulness, interpersonal effectiveness, emotional regulation, coaching on the job. ✴ Produced a cost cutting plan.

2010

Sales Manager

Fenice

Oct 2006 - Oct 2010
  • Freelance
  • ✴ Founded a credit and real estate brokerage company; ✴ Contributed in high level negotiations concerning financial and real estate operations.

2006

Client Financial Analyst

Fineco Bank

Jan 2006 - Apr 2006
  • Milan, Metropolitan City of Milan, Italy
  • Full Time
  • I was in charge of relations with customers concerning buying and selling securities on the main stock and bond markets, both in Italy and abroad.

2006

FINANCIAL PLANNER ADVANCED

AWD SIM

Oct 2004 - Oct 2006
  • Freelance
  • ✴ Achieved important sales target for which I received several awards; ✴ Recruitment and training.

2004

Sales Consultant

Generali Vita S.p.A.

May 2003 - May 2004
  • Milan, Metropolitan City of Milan, Italy
  • Full Time
  • Social security consultant for one of the largest European insurance companies. I created and managed my customer portfolio.

2003

Sales Consultant

Ina Assitalia S.p.A.

May 2000 - May 2003
  • Milan, Metropolitan City of Milan, Italy
  • Freelance
  • I started as a social security consultant. I built my clients portfolio, with expertise also in non- life insurance. I was the trainer of the new sales staff.

Education

2017

MASTER MANAGEMENT AND BUSINESS STRATEGY

Il Sole 24 ORE Business School

Nov 2016 - Apr 2017
  • Metropolitan City of Milan, Italy
  • Master Management and business Strategy. Project work: analysis of financial statements, competitors and strategic plan.