Elaine Ngo

Luxury Client Advisor

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  • LocationLondon, United Kingdom

Skills

 

  • Events
  • Marketing PR
  • Visual Arts
  • Presenting
  • Account Management
  • Administration
  • Client Services
  • Marketing
  • Networking
  • Office Management
  • Project Management
  • Office
  • Photoshop
  • Powerpoint
  • Word

Work history

Currently

Client Advisor

Louis Vuitton Malletier

May 2013
  • • Provided elevated customer experience to all clients, communicated regularly with client and grew relationships • Focused on building loyal clientele from scratch by developing action plans and sure execution, develop opportunities with local market, participate in all product and customer service trainings • Averaged sales at $85,000 per month • Assisted in daily retail operations • Produced monthly data and reports for the leadership team on performance

2014

Gallery Manager & Curator

ETC

Dec 2012 - May 2014
  • • Tracked, organized and arranged the process of work from the vendors to clients • General administration, leasing artwork, developed contracts with client and artist, and finance accounts • Negotiated vendor pricing and budgeted quotes for clients • Worked closely with individual artists, developed relationships with new artists and extended relationships with established artists from the gallery (assessed, selected and acquired artwork) • Developed and maintained ongoing promotion and advertising of the gallery and updated the brand • Facilitated sales of artists’ works to collectors, museums and negotiated sales • Streamlined productivity by developing new databases that focus on workflow, client management, and inventory • Organized equipment hire, ensuring correct transport and installation of artwork • Cataloged acquisitions and maintained records • Directed and coordinated all operational activities in the gallery (reviewing sales and financial reports, managing staff work schedules, accounts payable/receivable)

2012

Business Specialist

Apple

Jul 2010 - Sep 2012
  • • Drove incremental revenue through effective account management using catalogue systems SalesForce and Engage; inputted information on customer profile and updates • Organized and planned media-attended industry focused events and seminars while maintained a strong, compelling brand identity (media from The Sunday Times Travel Magazine, The Independent, National Geographic, Ryan Air magazine, the Daily Telegraph for the iPad2 launch) • Prepared sales presentations by compiling data, developing presentation formats and materials; selected as head presenter at Apple Retail’s 10th anniversary, and presented in front of 500 guests • Maintained relationships with clients by providing technical support, information and guidance by delivering educational workshops and consultations • Trained and mentored new employees

Education

2010

Art Business

Sotheby’s Institute of Art

Aug 2009 - Sep 2010
  • M.A. Art Business

2008

Art History

University of Oregon

Aug 2004 - May 2008
  • B.A.