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• Provided elevated customer experience to all clients, communicated regularly with client and grew relationships • Focused on building loyal clientele from scratch by developing action plans and sure execution, develop opportunities with local market, participate in all product and customer service trainings • Averaged sales at $85,000 per month • Assisted in daily retail operations • Produced monthly data and reports for the leadership team on performance
• Tracked, organized and arranged the process of work from the vendors to clients • General administration, leasing artwork, developed contracts with client and artist, and finance accounts • Negotiated vendor pricing and budgeted quotes for clients • Worked closely with individual artists, developed relationships with new artists and extended relationships with established artists from the gallery (assessed, selected and acquired artwork) • Developed and maintained ongoing promotion and advertising of the gallery and updated the brand • Facilitated sales of artists’ works to collectors, museums and negotiated sales • Streamlined productivity by developing new databases that focus on workflow, client management, and inventory • Organized equipment hire, ensuring correct transport and installation of artwork • Cataloged acquisitions and maintained records • Directed and coordinated all operational activities in the gallery (reviewing sales and financial reports, managing staff work schedules, accounts payable/receivable)
• Drove incremental revenue through effective account management using catalogue systems SalesForce and Engage; inputted information on customer profile and updates • Organized and planned media-attended industry focused events and seminars while maintained a strong, compelling brand identity (media from The Sunday Times Travel Magazine, The Independent, National Geographic, Ryan Air magazine, the Daily Telegraph for the iPad2 launch) • Prepared sales presentations by compiling data, developing presentation formats and materials; selected as head presenter at Apple Retail’s 10th anniversary, and presented in front of 500 guests • Maintained relationships with clients by providing technical support, information and guidance by delivering educational workshops and consultations • Trained and mentored new employees
M.A. Art Business