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Managing first aid training needs for large corporate clients across the UK, working in a fast paced environment; delivering IT and finance projects and training colleagues. • Visiting customers to ensure that the accounts are run according to their needs. • Negotiating standard and complex contracts with clients • Managing requests and queries from the National Accounts Team and the Sale Executives. • Overseeing the financial queries for the department. • Chairing internal meetings and minute taking. • Writing detailed procedures for different tasks for the departmental intranet. Producing bespoke invoices and setting a new system. • Booking first aid courses by telephone and e-mail. • Liaising with the IT team as the point of contact for queries and updates for the bespoke IT booking system. • Ensuring that monthly invoices are raised on the system correctly, making the necessary changes. Key Achievements • Super user on bespoke system, training colleagues, setting up complex accounts and meeting with the IT Team for system updates. • Set up new procedures and trained and managed colleagues on how to carry out finance queries. • Implemented a new booking system for on-site courses. • Selected for specific projects including updates of bespoke IT system, due to strong attention to detail and ability to meet deadlines. • Developed strong working relationships with one of the largest corporate accounts, leading to securing a five year contract. • Brought outstanding debt down from £260,000 to £30,000.
Located in the lab call centre, dealing with queries from doctors and patients by telephone, giving confidential results to doctors, co-ordinating the company's medical couriers. • Training new employees as well as supervising the call centre in the evenings. • Producing spreadsheets and reports. Key Achievements • Introduced and facilitated a telephone training programme for all new starters.
Responsible for booking couriers and removals for individuals and large businesses; taking telephone bookings from customers, arranging overseas deliveries. • Organised deliveries for companies such as the BBC and Selfridges as well as arranging removals and storage for individual customers. • Sent out receipts and managed the filing system. Key Achievements • Managed special accounts such as medical couriers delivering transplant organs and blood to hospitals, clinics and laboratories. Liaised regularly with client to answer any queries to ensure accurate and fast delivery.
Started as Customer Service Clerk, promoted to supervise a new team of 5 customer service clerks. Responsible for inbound and outbound calls. • Responded to written correspondence including complaints and refunds. • Dealt with agents, including checking payments. • Took orders over the phone and in person. Key Achievements • Worked closely with International Card Manager to set up a new customer service call centre, creating new processes, training the team and dealing with escalations. • Met potential new customers to assess needs and promote relevant products.
B English Language B English Literature C Maths A French A Geography B Design & Communication C/C Double Science