Eleanor Trask

National Accounts Co-ordinator

  • LocationLondon, United Kingdom



  • Account Co-ordinator
  • Businesses Development
  • Presenting
  • Account Management
  • Administration
  • Client Services
  • Customer Support
  • Data Entry
  • Email Handling
  • Problem Solving
  • Relationship Management
  • Excel
  • Office
  • Word
  • Customer Service

Work history


National Accounts Co-ordinator

St John Ambulance

Aug 2003 - Sep 2015
  • Managing first aid training needs for large corporate clients across the UK, working in a fast paced environment; delivering IT and finance projects and training colleagues. • Visiting customers to ensure that the accounts are run according to their needs. • Negotiating standard and complex contracts with clients • Managing requests and queries from the National Accounts Team and the Sale Executives. • Overseeing the financial queries for the department. • Chairing internal meetings and minute taking. • Writing detailed procedures for different tasks for the departmental intranet. Producing bespoke invoices and setting a new system. • Booking first aid courses by telephone and e-mail. • Liaising with the IT team as the point of contact for queries and updates for the bespoke IT booking system. • Ensuring that monthly invoices are raised on the system correctly, making the necessary changes. Key Achievements • Super user on bespoke system, training colleagues, setting up complex accounts and meeting with the IT Team for system updates. • Set up new procedures and trained and managed colleagues on how to carry out finance queries. • Implemented a new booking system for on-site courses. • Selected for specific projects including updates of bespoke IT system, due to strong attention to detail and ability to meet deadlines. • Developed strong working relationships with one of the largest corporate accounts, leading to securing a five year contract. • Brought outstanding debt down from £260,000 to £30,000.


Lab Service Centre Assistant

The Doctors Laboratory

Jul 2000 - Jun 2003
  • Located in the lab call centre, dealing with queries from doctors and patients by telephone, giving confidential results to doctors, co-ordinating the company's medical couriers. • Training new employees as well as supervising the call centre in the evenings. • Producing spreadsheets and reports. Key Achievements • Introduced and facilitated a telephone training programme for all new starters.


Bookings Co-ordinator

Moves Ltd

Jul 1998 - Aug 2000
  • Responsible for booking couriers and removals for individuals and large businesses; taking telephone bookings from customers, arranging overseas deliveries. • Organised deliveries for companies such as the BBC and Selfridges as well as arranging removals and storage for individual customers. • Sent out receipts and managed the filing system. Key Achievements • Managed special accounts such as medical couriers delivering transplant organs and blood to hospitals, clinics and laboratories. Liaised regularly with client to answer any queries to ensure accurate and fast delivery.


Customer Service Supervisor

International Telephone Services

Jun 1997 - Aug 1998
  • Started as Customer Service Clerk, promoted to supervise a new team of 5 customer service clerks. Responsible for inbound and outbound calls. • Responded to written correspondence including complaints and refunds. • Dealt with agents, including checking payments. • Took orders over the phone and in person. Key Achievements • Worked closely with International Card Manager to set up a new customer service call centre, creating new processes, training the team and dealing with escalations. • Met potential new customers to assess needs and promote relevant products.



BTEC National Diploma in Art Design

Kingsway College

Aug 1992 - Apr 1994


    BTEC First Certificate in Art Design

    College of North East London

    Aug 1991 - Aug 1992



      Northumberland Park School

      Aug 1986 - Apr 1991
      • B English Language B English Literature C Maths A French A Geography B Design & Communication C/C Double Science