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• Developed excellent customer service skills in this public facing role, part of a small team presented with the Trip Advisor award for customer service • Delivered training and support for five new members of staff on till and ordering systems • Assigned supervisory responsibility when cover was needed for Supervisor or Deputy Supervisor which required me to lead and coordinate the tasks of a team of four • Demonstrated tact, diplomacy and judgement in situations such as asking for proof of age and resolving customer complaints • Trusted member of staff, accurately cashed up tills and recorded daily takings using cash management system • Proved essential multitasking skills in a busy department with constant demands to serve customers, complete stock checks and process deliveries • Confidently responded to customer queries using my highly developed product knowledge to encourage and achieve sales, instrumental in exceeding team sales target by 20%
• Curated programme of lectures by artists and designers for students studying at the Arts Faculty • Coordinated small team through organising regular meetings and communication, employed diplomacy and tact when accounting for different artistic interests of society members • Built effective working relationships with artists I had never met and successfully persuaded them to volunteer their time to the lecture programme • Liaised with site team to coordinate and book spaces for events • Managed society’s budget, which included fundraising £150 to cover guest expenses • Ran dynamic Facebook publicity campaign, which increased event attendance from 50 to over 100 students
• Provided full organisational and administrative support to Director of start up beauty company/ Vicountess of estate • Handled all email and telephone correspondence with customers, suppliers and events managers with efficiency and professionalism • Prepared financial and sales spreadsheets in order to accurately report to Director on customer trends and assist in pricing and costing decisions • Created digital filing system to improve organisation of documents and remote communication between Director, myself and other staff members • Wrote and edited copy for business’ e-commerce website • Sole responsibility for representation of estate and company at national bespoke product markets, my successful and professional representation resulted in invitations to exclusive product fairs such as the Christmas Cocktail at Chelsea Town Hall • Increased face to face sales at product fairs by 30% • Drove initial marketing campaign which led to company features in Town and Country and Countrylife publications
• Summarised and recorded content of collections and produced detailed and accurate databases of material • Implemented new filing and organisational systems for the Design Archives own archive, which helped to locate documents relating to exhibition loans and solve on-going queries • Undertook research from secondary sources to contextualise archival documents and add missing information to item listings • Gained understanding of practices of working with and safely handling and protecting archival material • Maintained constant level of professionalism and discretion when working with personal archives containing confidential or sensitive information
Web Coordinator: • Managed product and stock level databases on company’s e-commerce site • Coordinated the gathering of accurate daily stock levels from multiple shops and the manual entry of resulting data into database system • Developed commercial success of site through regular product updates, which resulted in an additional £2000 worth of trade for this small business Sales Assistant: • Promoted to responsibility of key holder within two months of employment • Accurately processed card and cash transactions • Built rapport with customers and an extensive product knowledge which allowed me to sell with confidence and ease
Contemporary Fine Art, Post Structuralist art theory and history, art exhibition practice and curatorial studies