Ema Mesa

Events Coordinator

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  • LocationLondon, United Kingdom

Projects

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Skills

 

  • Social Event
  • Presenting
  • Client Services
  • Management
  • Problem Solving
  • Coordination
  • Event Execution
  • Event Organisation
  • Event Planning
  • Creative Thinking
  • Relationship Management
  • Web Page Design
  • Excel
  • Word
  • Customer Service

Work history

Currently

Events Coordinator

ICEMD ESIC Business and Marketing School

Sep 2013
  • - Developing, organising, planning and promoting a range of large scale and high quality events - Creating and analysing evaluation forms - Maintaining an inventory of facilities and equipment - Building client and sponsor relationships - Proven ability to manage schedules and meet tight deadlines, managing over 50 events per year

2014

Events Coordinator

ICEMD ESIC Business and Marketing School

Aug 2013 - Aug 2014
  • - Developing, organising, planning and promoting a range of large scale and high quality events - Creating and analysing evaluation forms - Maintaining an inventory of facilities and equipment - Building client and sponsor relationships - Proven ability to manage schedules and meet tight deadlines, managing over 50 events per year

2014

Student Services

ICEMD ESIC Business and Marketing School

Mar 2013 - Aug 2014
  • - Dealing with students enquiries by phone, email or face-to-face and managing 20 courses and 350 students per year - Ensuring that client problems were successfully resolved in a timely fashion - Collecting and analysing data to monitor the level of student satisfaction - 98% of my courses raised the required minimum level of customer satisfaction - Contributing to and participating in team meeting and activities

2012

Customer Service

British International School

Aug 2012 - Dec 2012
  • - Coordination of group activities and booking services - managing approximately 400 students - Management of customer services between Spanish and English clients - Provision of translation services when required (Spanish/English)

Education

2014

Advanced Programme in Digital Marketing and Interactive Advertising

ICEMD Institute of Digital Marketing of ESIC

Feb 2014 - Mar 2014
  • In-depth knowledge of the main tools in the Digital Marketing sector: SEO, PPC, Social media, CRM, Media planning, Analytics

2013

Business and Administration Degree

Universidad Autónoma of Madrid

Aug 2007 - Sep 2013
  • Business and Administration Degree - Marketing specialization