Since the Spring of 2015 I have worked part-time as a sales assistant in the Ashtead branch of Hartley’s, a small off-licence and wine merchant with strong ties to the local community. This was a decision that I made to remain in work while I focused on developing my illustration skills on a freelance basis after leaving my position at Topshop’s flagship. During this period I have had a large amount of independence and responsibility, often having to run all aspects of the shop from maintaining excellent shop-floor standards and customer service to managing daily finances when running the business alone. I am currently training with my line manager to undertake further administrative duties such as managing payroll, process stock orders and identify best-selling ranges. It has further strengthened my confidence in a public-facing role and made me more adept in identifying and resolving workplace issues independently.
In this role as Service Specialist in Topshop’s flagship branch, I was responsible not only for reflecting the company’s ethos of strong customer service on the shop floor but also for working as a brand ambassador on many levels in my day-to-day work. My regular duties on a daily basis included implementing excellent customer service and trend knowledge to the general public, providing support on tills and maintaining high shop-floor standards at all times. As a Service Specialist I was expected to have an outstanding knowledge of all aspects of the store in order to provide the best service possible. One of the most important aspects of my role was to be consistently well-informed of important changes happening with the brand; attending and participating in daily briefs to communicate new womens’ trends and products, keeping up to date with upcoming events, commercial floor-walks to identify best-selling lines and maximise sales, and promoting in-store incentives such as driving eDigital Research and promoting Order In Store services during its launch. I also mentored team members in optimising their customer service skills and was often given the responsibility of working with new members of the service team to ensure that all aspects of their role were fully understood and carried out. I feel that my time spent as a Service Specialist gave me a close understanding of the Topshop brand and the needs of its rapidly-expanding customer base, as well strengthening my aptitude for identifying and promoting key trends.
For two years I worked in the position of Sales Assistant at the The Laden Showroom boutique in Brick Lane, which specialises in the showcasing of local independent designers. My primary role within the store centred around the handling of transactions, whilst striving to provide excellent, helpful service to customers in need of assistance or recommendations. I worked with the designers that we promoted within the store to ensure that their collections and products were well-displayed and maintained at all times, also acting as a connection between the designer and the customer to relay feedback from the public and organise special orders. Alongside these duties I was also expected to keep on top of stock organisation, cleaning and the overall running of the shop. Working within a closely-knit team I became adept in dealing with customers’ queries and requests, and learnt to resolve issues and complaints in a fast, polite and professional manner.
For three months I worked as an intern for Holly Fulton and was working primarily in the daily assisting and running of a busy, fast-paced design studio; during my time working at the company I gained considerable experience in taking responsibility for the overall organisation of the studio. Working under the leadership of Holly Fulton and Fiona Lewis, I was responsible for ensuring that samples were fit to be sent out to clients, the organisation of packing and shipping large orders to buyers and other administrative tasks. Other roles included organising patterns to be sent out to factories, and organising the company's expenses. I was also involved in assisting the studio’s team in the final weeks before their Autumn/Winter 2013 collection was to be shown at London Fashion Week; on the day I was involved of the dressing of models and was responsible for ensuring that all looks from the collection were maintained at all times.
Fashion illustration, mark-making, figure studies, fashion history, Adobe Creative Suite, animation, printing
Illustration, fashion promotion, 3D sculpture, photography, Creative Suite, art history