• Achieving personal, concession and regional targets which earned me ‘Best seller in the region’. • Consistently meeting or exceeding KPIs, demonstrating ability to upsell products adding profit to the overall department store. • Building relationships with customers to boost satisfaction leading to returning customers. • Significantly improved negotiation skills, regularly converting customers from point of enquiry to sale, something which earned me the status of ‘Top seller’ within the concession. • Excellent working relationship with management and staff, resulting in being trusted to manage the concession once a week.
Contemporary music management strategies following the pathway of branding and PR