Emily Pearson

Online Advisor

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  • LocationLondon, United Kingdom

About me

 

I am a charismatic and motivated fluent Spanish speaker and graduate with a love of fashion. I am looking to build on my experience in luxury e-commerce in editiorial and copywriting roles.

Skills

 

  • Marketing PR
  • Excel
  • Office
  • Powerpoint
  • Word
  • Copywriter
  • E-commerce
  • Create Content

Work history

Currently

Online Advisor

Liberty of London

Nov 2014
  • Facilitate all areas of online customer experience by responding swiftly and conscientiously to issues and queries received via email, telephone and social media. Train new starters in and administer E-commerce and CRM systems such as Fresca, ICE and Sprout Social. Personally responsible for overseeing company returns log.

2014

Customer Services Advisor

Liberty of London

May 2014 - Nov 2014
  • Aided customers via the telephone, email and social media and resolved issues that arose in relation to online orders and store service. Amended customer details through Microsoft Office, CRM and E-commerce systems.

2014

Sales Associate

Liberty of London

Dec 2013 - Apr 2014
  • Engaged with and styled customers and high profile clients in the iconic Liberty Scarf Hall and Hat Shop, managed personal client book and actively contributed to the general running of department.

2013

Assistant

Hazel Robinson

Mar 2013 - Jul 2013
  • Aided fashion professional with personal tasks during relocation to Madrid including logistics for move into new flat, sourcing items for home, booking appointments and arranging itineraries and visa for trip abroad.

Education

2012

Latin American Studies

University of Liverpool

Aug 2008 - Jun 2012
  • Modules included Spanish language and literature. Studied abroad in Colombia for ten months to undertake research for dissertation on female beauty pageants.