I am a charismatic and motivated fluent Spanish speaker and graduate with a love of fashion. I am looking to build on my experience in luxury e-commerce in editiorial and copywriting roles.
Facilitate all areas of online customer experience by responding swiftly and conscientiously to issues and queries received via email, telephone and social media. Train new starters in and administer E-commerce and CRM systems such as Fresca, ICE and Sprout Social. Personally responsible for overseeing company returns log.
Aided customers via the telephone, email and social media and resolved issues that arose in relation to online orders and store service. Amended customer details through Microsoft Office, CRM and E-commerce systems.
Engaged with and styled customers and high profile clients in the iconic Liberty Scarf Hall and Hat Shop, managed personal client book and actively contributed to the general running of department.
Aided fashion professional with personal tasks during relocation to Madrid including logistics for move into new flat, sourcing items for home, booking appointments and arranging itineraries and visa for trip abroad.
Modules included Spanish language and literature. Studied abroad in Colombia for ten months to undertake research for dissertation on female beauty pageants.