Work history
Part-time Visitor Services Assistant & The British Museum
My role as a visitor services assistant at The British Museum is a front-facing role. Most of my time is spent in the galleries but I am often on box-office as well. My day-to-day duties include opening and closing the galleries, filling out necessary admin including gallery check sheets and reports, ensuring that strict health and safety standards are adhered to, ensuring that fire exits and routes are clear and maintained, keeping contact with a large colleague base and control room via telephone and radio, answering any visitor queries and generally providing information and ensuring the safety of the museum's collections.
When on box office my duties include providing information and assistance at the information desk, answering and putting through phone calls to departments, ticket sales, cloakroom duties and maintaining health and safety throughout box office areas.
This is a busy but rewarding job. I interact with a huge number of people on a daily basis from all backgrounds and cultures. I very much enjoy working in a front-facing role and believe that my genuine interest in the arts and museums, helps me to provide an excellent level of visitor and customer service.
Sales Assistant & Sunday Supervisor
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My role as sales assistant and Sunday supervisor at Montezuma's was based in their Kingston store and cafe. Montezuma's is an ethical, luxury chocolate retailer.
My daily duties at Montezuma's included opening and closing the store, ensuring alarm systems had been activated/deactivated and turning on/off all appliances such as the coffee machine and lighting. I had to ensure that health and safety standards were adhered to and that all surfaces and cases were clean and sanitised. Throughout the day it was my duty to maintain cleanliness, replenish stock and ensure that all stock was in date and correctly displayed.
Montezuma's maintains a very high level of customer service. It was my duty to offer tasters to all customers entering the store, engage with them about the products and ask about specific allergies, requirements and offer them excellent brand knowledge. I was trained to make up gift baskets, bags and truffle boxes to a high standard, tailoring each one to the customers needs. I would be with the customer from the beginning to the end of the transaction, ensuring their experience was positive and that they would leave wanting to return to the store,
I was fully trained on the stores till systems including refunds, gifcards and discounts. I was also fully trained as a barista in the shop's cafe, leaning to make all types of coffees, teas and hot chocolates.
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Skills
- Events
- Visual Arts
- Drawing
- Painting
- Printmaking
- Fine Art
- Client Services
- Direct Sales
- Problem Solving
- Sales Support
- Word
- Customer Service
- Etching
- Face to Face Sales
- Face to Face People Skills
Awards
John Ruskin Drawing Prize
Shortlisted for the John Ruskin Drawing Prize 2015: Recording Britain Now.
http://www.thebigdraw.org/ruskinprizeStanley Picker Travel Award
I was awarded a travel bursary to go towards a project that would enrich my art practice. In August 2013 I travelled to Peru to work on the archeological site of Huaca Pucllana in Lima, to join the dig site and gain a different perspective on cultural heritage.
www.stanleypickergallery,org