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My role as a visitor services assistant at The British Museum is a front-facing role. Most of my time is spent in the galleries but I am often on box-office as well. My day-to-day duties include opening and closing the galleries, filling out necessary admin including gallery check sheets and reports, ensuring that strict health and safety standards are adhered to, ensuring that fire exits and routes are clear and maintained, keeping contact with a large colleague base and control room via telephone and radio, answering any visitor queries and generally providing information and ensuring the safety of the museum's collections. When on box office my duties include providing information and assistance at the information desk, answering and putting through phone calls to departments, ticket sales, cloakroom duties and maintaining health and safety throughout box office areas. This is a busy but rewarding job. I interact with a huge number of people on a daily basis from all backgrounds and cultures. I very much enjoy working in a front-facing role and believe that my genuine interest in the arts and museums, helps me to provide an excellent level of visitor and customer service.
My role as sales assistant and Sunday supervisor at Montezuma's was based in their Kingston store and cafe. Montezuma's is an ethical, luxury chocolate retailer. My daily duties at Montezuma's included opening and closing the store, ensuring alarm systems had been activated/deactivated and turning on/off all appliances such as the coffee machine and lighting. I had to ensure that health and safety standards were adhered to and that all surfaces and cases were clean and sanitised. Throughout the day it was my duty to maintain cleanliness, replenish stock and ensure that all stock was in date and correctly displayed. Montezuma's maintains a very high level of customer service. It was my duty to offer tasters to all customers entering the store, engage with them about the products and ask about specific allergies, requirements and offer them excellent brand knowledge. I was trained to make up gift baskets, bags and truffle boxes to a high standard, tailoring each one to the customers needs. I would be with the customer from the beginning to the end of the transaction, ensuring their experience was positive and that they would leave wanting to return to the store, I was fully trained on the stores till systems including refunds, gifcards and discounts. I was also fully trained as a barista in the shop's cafe, leaning to make all types of coffees, teas and hot chocolates.
It was my job to cover the manager of Cancer Research's New Malden store when they were on their rest days. This was a very demanding but rewarding role, managing a large team of volunteers from all backgrounds, ages and cultures. My day to day duties included opening and closing the store, going over the days admin e.g. stock sheets, daily target sheets, and back office forms, ensuring health and safety standards were maintained at all times, working on the tills and training new volunteers on till systems, processing gift-aid and gift-aid sales, keeping the shop floor tidy, culling and replenishing stock, visual merchandising for the shop floor and store windows, processing, labelling and sorting donations, keeping communications with area manager and other UK stores and solving maintenance issues. As assistant manager I also had to attend regular health and safety training as well as meetings with the are manager and manager of the store. The nature of this role often meant going above and beyond the general duties of a manager. As all stock was donated, it was crucial to maintain order throughout the store and make sure that every item we received was quality controlled and safe to sell. Working with volunteers and community workers of all ages and backgrounds meant being constantly aware of everybody's individual needs and limitations. Every day was different but I very much enjoyed thinking on my feet and being challenged.
Stampede Shoes is an independent shoe shop specialising in women's and children's shoes and accessories. As a shoe fitter it was my duty to provide one-on-one customer service to adults and children throughout the transaction. I would find out what the customer required, take measurements of the foot and find out if their were any issues with the feet that may effect the fit of the shoes. We would then go through a number of styles, ensuring that they were getting the best quality, fit and level of comfort. It was my duty to upsell products and accessories such as insoles, polish, laces etc. Other duties included opening and closing the store, opening tills and cashing up at the end of the day, maintaining health and safety standards throughout the store and stockrooms and keep stock tidy and replenished. This role required me to have a good manner with children and parents, maintaining appropriate language and listening to the parents and children's needs throughout the service.
My role as temporary stockroom assistant included managing deliveries, hanging and security tagging new stock, stock replenishment, maintaing health and safety in the stockroom and in the loading bays and keeping communication between the stockroom and the shopfloor. This was a temporary christmas role which helped me gain insight into maintaining a large amount of stock and in trend and fashion forecasts.
Jones the Bootmaker fully trained me in children and adults shoe fitting. I gained an excellent level of brand and stock knowledge and gained insight in selling mid-range products to children and adults. I learnt to translate english, american and european shoe sizes and learnt how different brands suited different feet. My day to day duties included opening and closing the store, maintaining health and safety in stockrooms and on the shop floor, keeping stock replenished, processing orders and deliveries, one-on-one customer interaction, till transactions, placing orders, answering the telephone from customers and other UK stores.
BA HONS, Fine Art
Art and Design
Maths, English Lit/Lan, Science, IT, RE, History, Art, Textiles
Shortlisted for the John Ruskin Drawing Prize 2015: Recording Britain Now. http://www.thebigdraw.org/ruskinprize
I was awarded a travel bursary to go towards a project that would enrich my art practice. In August 2013 I travelled to Peru to work on the archeological site of Huaca Pucllana in Lima, to join the dig site and gain a different perspective on cultural heritage. www.stanleypickergallery,org