Emma Dingle

SOcial media and digital engagement manager

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  • LocationLondon, United Kingdom

About me

 

Creative and technically minded social media manager. Specialising in customer acquisition and retention, working directly with high profile individuals, public relations, risk reduction, crisis management and complaints handling.

Skills

 

  • Fashion
  • Events
  • Marketing PR
  • Twitter
  • Design
  • Facebook
  • Excel
  • Office
  • Word
  • Copywriter
  • Analytics
  • Digital Social Media
  • CRM Management
  • Copywriter Online
  • Social Media Account Management

Work history

2016

Freelance Social Media & Communities Manager

MS Society

May 2015 - Apr 2016
  • Complete social media management, content creation and customer relationship management in an agency style environment for all departments of the charity. From presenting complex medical research and political information in an easy to understand fashion, to fundraising campaigns, signposting, crisis and conspiracy theorist management.

2016

Freelance Marketing Coordinator

Chilled in a Field Festval

Nov 2011 - Jan 2016
  • Management and recruitment of a team of five, each with various technical and soft skills and experience. Creative, strategic and tactical control of all digital channels, working closely with Creative Director. Generated significant year on year increase in ticket sales, featured in the Guardian, and with each event larger than the one before it every year has been sold out.

2015

Communications & Engagement Manager Part Time

Generator Hostels

Dec 2014 - Sep 2015
  • Social media management, customer relations, real time online complaints handling, reputation management, conflict resolution, as well as Met Police, council and local residents’ liaison.

2015

Freelance Digital Marketing Consultant

Terrapin Tents Contents

Mar 2015 - Jul 2015
  • • Market Research • Digital Marketing Strategy • Social media account management. • Customer and client relationship management. • SEO Copywriting. • Google Analytics

2014

Community Engagement & Moderation Consultant

Impossible

Dec 2013 - Jan 2014
  • Moderation, engagement, and bug reporting for the gifting network over Christmas and New Year. Direct reporting to the founders, and the technical team. Identification of influencers, and potential stories for PR purposes. Public relations advice and signposting concerning particularly challenging issues that were raised. I continue to work with the founders, their team, and network users to organise events.