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Creative and technically minded social media manager. Specialising in customer acquisition and retention, working directly with high profile individuals, public relations, risk reduction, crisis management and complaints handling.
Complete social media management, content creation and customer relationship management in an agency style environment for all departments of the charity. From presenting complex medical research and political information in an easy to understand fashion, to fundraising campaigns, signposting, crisis and conspiracy theorist management.
Management and recruitment of a team of five, each with various technical and soft skills and experience. Creative, strategic and tactical control of all digital channels, working closely with Creative Director. Generated significant year on year increase in ticket sales, featured in the Guardian, and with each event larger than the one before it every year has been sold out.
Social media management, customer relations, real time online complaints handling, reputation management, conflict resolution, as well as Met Police, council and local residents’ liaison.
• Market Research • Digital Marketing Strategy • Social media account management. • Customer and client relationship management. • SEO Copywriting. • Google Analytics
Moderation, engagement, and bug reporting for the gifting network over Christmas and New Year. Direct reporting to the founders, and the technical team. Identification of influencers, and potential stories for PR purposes. Public relations advice and signposting concerning particularly challenging issues that were raised. I continue to work with the founders, their team, and network users to organise events.