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Emma Sanders


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  • Fashion
  • Writing
  • Critic
  • Journalism
  • Client Services
  • Customer Services
  • Creative
  • Age 26-35
  • Excel
  • Office
  • Powerpoint
  • Word

Work history



Nice Ltd

Mar 2016
  • • Fielding telephone calls ensuring no cold calls were put through. • Liaising with building security in only registering and allowing confirmed guest’s access to the office. • Franking mail and organising incoming and outgoing mail. • Binding and laminating documents. • Keep up to date spreadsheets for various budgets. • Organising catering for staff breakfasts, staff lunches and monthly Happy Hours. • Keeping an up to date log of visitor’s passes that allow access to the building. • General administrative duties.


Office Junior

NFM Pinnacle

Feb 2016 - Mar 2016
  • • Providing refreshments to a small team throughout the day. • Keeping the office clean and tidy at all times. • Responding to telephone calls and emails from clients wishing to book a maintenance team. • Organising tradesmen’s diaries so they could work as efficiently as possible given the large area covered and the complexity of jobs could vary day to day.


Trainee Client Care Panelmanager

Accidents Direct

Nov 2015 - Dec 2015
  • • Liaising with customers several times a day via telephone. • Putting clients in touch with various lawyers to ensure they receive the correct compensation for their injuries. • Answering client queries via the telephone promptly and professionally. • After caring clients and further discussing their claims and passing onto lawyers.


Customer Representative

Nationwide Building Society

Apr 2013 - Nov 2015
  • • Acting as host for visitors upon arrival and at the customer service counter. • Listening, understanding and satisfying individual customer needs. • Answering customer queries promptly and efficiently. • Account transactions including cash withdrawals and deposits, transfers, bill payments, cheque withdrawals and deposits. • Servicing ATM machines. • General administration duties. • Answering telephone calls promptly. • Booking appointments for Personal Banking Managers, Mortgage Consultants and Financial Planning Managers. • Bankage Officer - Ordering money to be delivered/collected for the branch, balancing the branches money every evening, maintaining the correct level of chequebooks and savings books.




Nov 2011 - Mar 2013
  • • Providing excellent customer service on the tills including taking pre-orders & refunds & exchanges. • Handling customer enquiries, and managing expectations as to when orders will be coming in. • Stocking shelves, merchandising tables and windows, and generally keeping an eye on stock levels including creating bestselling displays.



New Look

Apr 2010 - Nov 2011
  • • Supporting the store manager in day to day activities including training new staff. • Creating daily floor planners, and generally managing the staff. • Changing mannequins, merchandising windows and in store displays, making sure the store looked tidy. • Handling customer complaints, and understanding their needs. • Closing and opening the store including reconciliation of the tills. • Managing deliveries and stocktaking.


Christmas Sales Advisor


Nov 2009 - Jan 2010
  • • Helping customers find the perfect Christmas gift. This involved building a rapport with the customer and getting to know their needs.


Customer Advisor

Grove Dean Insurance

Feb 2008 - May 2008
  • • Maintaining client’s files, which included handling sensitive data. • Making interview phone calls where I had to maintain a polite and professional manner. • General office duties (photocopying, scanning etc.)


Christmas Sales Advisor


Nov 2007 - Jan 2008
  • - Selling items at the till including link sales to cheaper dvd's and cd's. - Keeping the shop floor tidy at all times. - Helping customers with obscure queries which due to my movie and music trivia knowledge I was able to help find what they needed for their Christmas gifts.


Waitress & Barmaid


Jul 2007 - Nov 2007
  • • Taking and serving food and beverage orders. • Replenishing bar stock control and display.




Apr 2005 - Jun 2007
  • • Reconciliation of cashier tills as well as refunds and exchanges. • Incoming deliveries, stock taking and replenishment. • Training new staff. • Anti-fraud and theft prevention procedures. • Team Leader and Motivator for store card sales.



BTEC National Diploma

Havering College of Further and Higher Education

Aug 2005 - Jun 2007
  • Media Studies