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I am an extremely organised, efficient, proactive individual with excellent communication skills both verbal and written. A highly motivated individual, I have a keen eye for detail and work well independently as well as part of a team. Having worked hard to gain theses positive skills and attributes, I am confident I can be a valuable asset for potential employers.
Working within the Food Buying department I was responsible for pro-actively driving sales of Corporate Gifts and Hampers across the group. Ensuring that all orders are successfully fulfilled and that all clients receive an exceptional level of customer service. Responsible for day to day operations of a team of Customer Experience Consultants in order to deliver a superior Hampers & Gifting service experience and achieve targets in collaboration with the Marketing, Press and Online departments
Working within the management team, my duties comprised of the day to day management of the Customer Care team. Key responsibilities included: Organising daily team tasks based on business priorities and Service Level Agreements Actively promote extended services as a customer benefit through excellent customer service Motivate team to achieve personal sales and workload targets Ensure all activities classified in contact management system to compile weekly reports Liaise between internal departments such as Marketing, Buying and Press teams on issues Ensure enquiries via social networks are acknowledge and responded to in a timely manner Training advisors on Social Media operating system Provide product training for Customer Care team ensuring they are aware of the latest arrivals